Business ProfileforVet Support Center, LLC

On March of 2022, I contacted the Vet Support Center (***) to assist my sister and I in filing for the Aid and Attendance benefit for my mother who is a Korean war era Army Veteran. I had filed the intent to file for this benefit in Mar of 2021, but because my mother's health was up and down throughout the year, we hadn't filed as yet. We knew we only had a couple weeks to get the packet in to the VA. When we called the Vet Support Center, they said they could assist for $2495.00. I didn't know any better and paid the money up front with my credit card (attached receipt). The packet was filed with the VA on March 21, 2022. ***** at the **** indicated that we would not be hearing from her again, but that not to worry, they would follow up with the VA. I reached out to them on average a couple times over the next couple months, only to be told it is pending at the VA, and they said it was expedited due to her age. On June 12 2022, my mother passed away. After a couple weeks, I called the *** to inform them, they expressed condolences, and when I asked for a refund the answer was an emphatic "NO". I then reached out to the VA ****** in PA, where I was seeking assistance on another matter for my deceased mother, I explained what we had gone through in trying to get my mother's Veteran Benefits is when I was told that what the *** did was illegal. That *******************************, an accredited VA agent, and the president of the *** is not authorized to charge money to assist in preparation of claims for benefits. Once I learned this I sent an email to ***** with what I had learned and again asked for my refund, he said he would only talk to my sister (my mother's legal guardian). He offered to refund $1400, we said no, that we wanted the full refund. What followed was ***** sending us a settlement agreement to sign in order to have the refund processed (attached). I have complaints filed with the ******* ******* Trade Commision, USAA and have an attorney reviewing.