ComplaintsforAqua Systems LLC

• Initial Complaint

  01/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company is sending bills to me for services not provided. The bills were sent in previous homeowners name and they havent lived here for 5 years. I called and they supposedly corrected the issue and are now sending the **** with my name. I have never used them and have requested proof of my signature for services rendered. Nothing received as of yet.

  

  Business response

  01/09/2023

  When the customer called originally I stated I would check into it and make the changes accordingly, we attempted to collect from the previous owner for services performed however in between that time a statement went out to the new owners.  Our system is geared to follow the equipment by the address.  This owner sent me an email over the weekend and threatened to go to BBB in which I responded and alerted her that the charges were removed from this account. We consider this matter resolved and closed.

  Customer response

  01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, if another statement is received, I will contact the business again.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Sept 11,2020 I had Aqua systems install a water system that they assured me a few days before when they came out to give me an estimate, would take care of my problem of silverware rusting in the dishwasher. They were the 3rd company I had come out to give me an estimate, and the other 2 companies told me I needed a reverse osmosis system which I would need concrete poured for and it was going to be $6000. When aqua systems came they assured me that I don't need to spend that kind of $ that there system for $2000 would do exactly what we needed so we agreed and I even purchased a water softener from them even though I had one that was less then a year old just so they could service everything. I have talked to the salt guy serveral times about checking the levels when he comes to deliver new salt ( which I was told was done) and then finally after ruining my 3 rd set of new silverware in the dishwasher (rust) I called and made a service call, at this point we had had the system for

  

  Business response

  10/13/2021

  Business Response /* (1000, 5, 2021/10/13) */ Contact Name and Title: Jeff K./Owner Contact Phone: XXXXXXXXXXX Contact Email: *****@aquasystemsfm.com This system was installed 13 months ago. We were unaware that the customer was unhappy with the product or we would and still will refund her the money and take back the product. I called her and we spoke about what was happening and agreed to replace the equipment with a better system at our cost. She did not want to go with another company so we are going to meet 10/14 and provide her another quote for a whole house RO system at our cost. Aqua Systems will do whatever we need to do to make her happy and satisfied. Consumer Response /* (2000, 11, 2021/11/12) */ The company went above and beyond to correct the issue

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩