3 Customer Reviews
Review from Tracy J
2 stars08/02/2024
We had a sales representative from armorvue come to our house back in March of 2024. We agreed to his sells pitch that this company was for the customer and would give us guaranteed hurricane windows. We put $2000 down and now its like pulling teeth to get this company to install our windows! *********************** was the sales person. Now we have been notified that Armorvue cant install our windows because of the permits under the city of ********** and FEMA. my husband and had to agree and sign a document in order for the company to get permits to do our installation. Armorvue has not contacted us with any updates. We have to contact them. They are running us around in circles. No one wants to take care of the customer!Review from Mrs Ronald R
5 stars05/24/2024
***********, the General Manager, promptly contacted me to rectify any outstanding issues I had from his predecessor regarding my hurricane windows and doors. He is not only the General Manager, but also a part owner; thus, he has a vested interest in serving his customers, well. He has treated me with dignity, respect, and compassion. I have found him to be a man of integrity. He made it his personal commitment to ensure I was satisfied with Armorvue Fort Myers and the products I purchased.
ARMORVUE Window & Door Response
05/25/2024
****************************,
Thank you for your positive feedback and praise for our General Manager and partner ***********. ****** care of our ARMORVUE customers to our ************* is our culture and we are pleased to read that this indeed, is how he handled your concerns to satisfaction. We will remain at your service and enjoy all the benefits your new impact windows and doors provide.
Review from Mrs Ronald R
1 star04/09/2024
I have never been so unhappy with a company nor it’s product in my life. I received lie upon lie upon lie from the endless stream of employees and subcontractors. I was not able to ever speak to the same salesperson or manager because none stayed with this firm long enough at the Fort Myers office to contact twice! I spent almost $40,000 on hurricane windows and doors for my small, interior condo. The screens won’t latch, so fall out at a slight breeze, the glassed-in room, made from the existing screened porch, is not water tight nor bug and small lizard proof. It is a useless “room”. The installers were supposed to be full-time employees of Armorvue, but were actually subcontractors who were AWFUL, damaging/gouging my walls, begging for no negative comments about their workmanship, taking my doors and windows for their own homes, UNTIDY, UNSKILLED, and forced ill-fitting windows into the window openings!!! Of course, the windows can barely be opened and closed because they were installed in a bind/forced to fit the opening! If you need new windows or doors, RUN from this company and its pack of liars!!ARMORVUE Window & Door Response
04/11/2024
We are very sorry to read this review and learn that there are issues with your ARMORVUE project. Upon reading this, our General Manager, *********** immediately contacted you and has plans to come to your property on Monday 4/15. He will work with you diligently to get your concerns addressed and corrected. We thank you in advance for your patience and cooperation with us while we work to rectify what is problematic.
Customer Review Rating
Average of 3 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.