ComplaintsforLawnwood Regional Medical Center & Heart Institute

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  DATE OF TRANSACTION: 10/27/2023 PD. IN FULL( WITH DISCOUNT APPLIED BY *******. ON THAT DAY)- $200.00 *** *******. THAT DAY IN THE OUTPATIENT CLINIC AT LAWNWOOD HOSPITAL LOCATED IN *****************, ** INDICATED" IF YOU PAY IN FULL, i WILL GIVE A $50.00 DISCOUNT". WE RECEIVED A STATEMNT THIS PAST WEEK FROM THE BILLING ***** INDICATING THAT $50.00 IS OWED ( FALSE INFORMATION). WE CONTACTED THE BILLING ***** & SPOKE WITH *****. SHE SAYS THAT IT WAS REVIEWED ( WOULD NOT STATE BY WHOM, NO NAME PROVIDED) . BUT SAYS THAT THERE WERE NO NOTES ON THE A/C. WE REQUESTED THAT *******. THAT CHARGED US $200.00 BE CONTACTED. AT FIRST SHE AGREED; HOWEVER, THEN ******* SAID IT CAN'T BE DONE. IT IS THE HOSPITAL'S GROSS NEGLIGENCE, AND UNSCRUPULOUS BUSINESS PRACTICE. IT RAISES SUSPICION THAT WHY AFTER OVER A YEAR THE HOSPITAL MAILED AN ACCOUNT STATEMENT. WE HAD REQUESTED A SUPERVISOR TO CONTACT( ***** CLAIMED TO HAVE CONTACTED ONE; ONLY TO INFORM US THERE WAS NO ONE AVAILABLE). WE ARE EXPECTING A CALL BACK ( VERY DOUBTFULL THAT WILL HAPPEN). THIS COMPLAINT IS BEING MADE TO PROVE THEY HAVE TO BE ACCOUNTABLE, AND CORRECT THEIR ACCOUNTING LEDGER.PERIOD.

  Customer response

  02/29/2024

   2/29/2024  7:44 A.M.

  GOOD MORNING:

   KINDLY NOTE THE ATTACHED DOCUMENTS REFLECT THE RECEIPT PD. IN FULL.   ALSO, THE REQUESTED CALL TO *****, A HOSPITAL REP AT PHONE #************. ON  FEBRUARY 26, 2024 AT  2:13 P.M. TO SPEAK WITH A SUPERVISOR, WHOM SHE CLAIM THERE WAS NONE AVAILABLE,:  THIS REQUEST WAS MADE WHEN WE HAD  INDICATED TO REVIEW THE SURVELDISCOUNT LIANCE TAPE , AND SHE WOULD BE ABLE TO LOCATE THE NAME OF *******. WHO GAVE US THE $50 DISCOUNT IF PMT OF THE $200. IS MADE IN FULL., WHICH WE DID.  ***** THEN REDADCTED HER  STATEMENT THAT SHE CAN'T LOCATE  *******. ON THAT DAY. WE THEN LEFT  A MESSAGE ON THE 844 #.  TODAY'S DATEIS FEBRUARY 29, 2024 AND NOT ONE SUPERVISOR HAD RETURNED THE CALL. THIS JUSTIFIES THE DISCONCERN THAT LAWNWOOD HOSPITAL HAS TOWARD CUSTOMERS.

  AS MENTIONED IN THE ORIGINAL COMPLAINT-  WHY WOULD WE PROCEED AND PAY ONLY $200.00 . WE HAVE ALWAYS PAID OUR HEALTH OBLIGATIONS WITH OUT ANY ISSUES. IT IS THE NEGLIGENCE OF *******. ON OCT. 27, 2023 THAT DID NOT PUT THE $50 .00  DISCOUNT ON RECORD. UNSCRUPLUOUS BUSINESS PRACTICES. THIS BUSINESS  IS ENFORCING A FALSE CLAIM.THAT IS NOT LEGAL. 

    

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