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ComplaintsforOcean Village
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I opted out of auto payments on 1st Service Residential website in January 2023 because I found double billing. I informed *** at the Ocean Village office to NOT take any electronic payments from my bank after they attempted although I had opted out. Although I was reimbursed for the double payment they continue to attempt ACH withdrawals knowing my bank wont pay them and then they charge me fees for it! I also sent an email to ***** with *************************** that Ocean Village/FirstService Residential/Click Pay was not to take any electronic (ACH) withdrawals in March 2023. I sent a check for my quarterly dues in August 2023 and Ocean village POA ran it through my bank again as an ACH and KNOWING my bank wont pay and they again charged me fees! I have attached a copy of a print out from my bank to prove this. Had they deposited my check in a normal manner there would be a check number on my account and that check would have cleared. I would like my fees back they are wrongfully charging me. I want my payments by check deposited in a regular manner. I want them to STOP attempting ACH withdrawals so they can steal return fees! I have recently contacted the General Manager at Ocean Village in ***************** to resolve this with no response. I spoke with *** who answered the phone and she said that I need to send another check to a P.O. Box. With no resolve on the return bank fees.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.