Customer ReviewsforBev Smith Toyota

I went to purchase a car today that was advertised on their website for $25,300. I live in ***** so the drive is near 2.5 hours and after speaking to a salesman, was assured they would be able to meet my budget requirements. So I decided to make the drive only to find out that more than halfway through the drive the price on the website had been changed to $31,715. To my surprise, after the salesman, ******, had agreed to the originally advertised price, an offer was brought out with the new price. This was entirely a bait and switch tactic, with the manager, *********, continually choosing to not honor the original price that was agreed upon. The only reason I had even decided to drive up was because of the price that was advertised and agreed to by the salesman. Otherwise I couldve continued my search more locally and enjoyed my Saturday off.

July 12, 2024
BBB ***************************
****************** looked at a vehicle through a third party site that showed our 2021 Toyota Camry XSE Hybrid advertised at $25,300. This was in error and has since been corrected. The actual price of the car is $31,715 which as you can see is a huge difference. However, the advertised price was not denied to the Mr. ******** He opted not to take advantage of this as he wanted further discounts from other costs related to the sale. These were disclosed in the advertisements and directly to the customer. We are sorry that ****************** drove from ***** to purchase the car and the dealership was unable or unwilling to sell at his price.
This was not a bait and switch, merely an incorrect price on an advertised vehicle, that the dealership would make good on, but not discount further.
The price was rectified as soon as this was discovered.Apologies were made to the customer.
Please note the disclaimer that is in the ad and likewise on all other advertised vehicles on the website.
*The advertised price does not include sales tax, vehicle registration fees, finance charges, dealer installed options, market value adjustments, documentation charges, $898.50 dealer fee or any other fees required by law. While great effort is made to ensure the accuracy of the information on this site, since errors do occur, please verify information by calling us at ************** or by visiting us at the dealership.

Horrible service, sales folks lie, buying experience was like a ******* employee lunch room. Tint was screwed up, tech stained my seat with glue. Trade-n was reduced $4k after deal was agreed. APR raised from 4.99 to 5.49 at the end in finance guys office. Now the July 19 first payment they want n June. No help from anyone . GO TO *******, save yourself.

****************** purchased his 2024 Toyota Rav4 on 5/21/2024.The salesperson that was working with him either misread his odometer or it was on the trip meter. He was almost ******* miles off on the reading, The senior salesperson caught the error, and the value of the 2018 ***** Accord was reduced. Bev Smith Toyota did not just change the value of the vehicle. It was read the first time by an inexperienced salesperson and then corrected. This was all explained to ******************.

Additionally, ****************** signed all the paperwork and there is no place that it ever indicated 4.99%. All paperwork has 5.49%. Please see the Retail Installment Contract on the thumb drive given to ********************. ****************** selected a range of $696-$707 with $1000 down. Xzilon protection and a warranty were purchased after that while in the finance office, so the payment was higher.  
****************** opted to set up auto payments with the lender,Southeast Toyota Finance. He incorrectly entered the wrong month for first payment. He did not have his account number yet to correct this error and wanted the salesperson to make changes to his account. The salesperson does not have access to his account and would not be able to make these changes. It was advised by both the sales manager, ********************* and the salesperson ***************************** that if ***************** would like to come in to the dealership they would work with him on-line or on the phone with Southeast Toyota Finance to set up a new account.******* was able to cancel the initial setting for the customer, but the customer still insists that we set up his new account between his personal bank and Southeast Toyota Finance. The salesperson cannot do this, as it has to do with the customers private accounts. ****************** did not know his account number and *********************, the General Sales Manager was able to get this for him,but it did not work for ******************.  So,Mr. OMalleys statement that he got no help from anyone, is false.
The tint that was put on the vehicle from a vendor, Sun Stoppers, had a bubble in it and the customer took the car directly to Sun Stoppers, who warranty the tint. They removed the bubble, but in doing so spilled something on the seat. The car was taken to ******* so he could see the stain. He took the car to the detail department and within minutes had the stain removed and the vehicle back to ******************.
If there is something else, we can help ****************** with that does not have to do with setting up his banking we will be glad to assist. He just needs to reach out to the General Sales Manager, ********************* or to *************, Customer Relations Manager.

I don't normally leave bad reviews but this dealer definitely deserves it. I have tried to buy numerous vehicles through them since they are the closest Toyota dealer to my house. However, every occasion has been a waste of my time. Very dishonest and will do whatever they can to get you there. Long story short, I called up and asked if they had a vehicle on their lot that I found through AutoTrader. They claimed it was there. Keep in mind I'm looking for an exact vehicle with certain specs so when I found it I called to make sure it was there before I wasted my time going. They claimed it was on the lot so I went there. Of course! Surprise it was not. They then tried to sell me something else which did not fit what I was looking for. I have a newer SUV with very low mileage that I was looking to get into a truck. They mentioned they had new tacomas coming in with the specs that I wanted which initially I did not want to buy new because I basically wanted to trade mine for a used one. They offered me a really good price for my used vehicle numerous times trying to get me to buy a new one, once they had one that fit the specs that I wanted. We briefly talked about pricing and the difference. I was willing to make a deal with the roundabout pricing they gave me only to find out the day I was supposed to go in & papers They were going to offer me $10,000 less for my trade... I made it clear to them initially up front what I wanted to do and how much I wanted to spend and they just basically lied to me the whole time right up until the end when I could have been dealing with somebody else. Bad business practices. Not only that, when they did the appraisal they took my vehicle without my consent with personal belongings inside including stuff for my daughter which is not an issue if they would have just asked. But how do you drive off on somebody's vehicle without saying anything? I would highly avoid dealing with these sales people at this dealer Especially ******.

CRM, *** *** contacted **** ****. **** and his wife had been previous customers of Bev Smith Toyota. Mr. **** explained in more detail what had occurred during his experience at the dealership trying to make a purchase. As vehicles are more in demand the price of trades are inflated, as are the price of cars sold. This fluctuates daily. His vehicle was appraised, but the actual trade in amount given him was changed at the very last moment. This was unfortunate, as Mr. **** had spent time trying to make this purchase. Going from a used vehicle that had been sold already to a new vehicle and then to find the trade-in value had diminished. *** *** apologized and said we would continue to look for a trade that would work for him. It was also discussed that the appraiser should have let him know that he would be driving the trade, so if **** needed to remove anything to do that first. Again, we are sorry that had occurred. **** certainly should have been advised. The dealership will keep him in mind for a vehicle he may be interested in. Mr. **** is welcome to come to Bev Smith Toyota in the future for any service, accessories or parts.