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ComplaintsforCBD Genesis
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product and they took my payment. Now I have tried to reach out to the multiple times, their customer service phone number does not connect and my shipping info says it’s still in Florida awaiting acceptance at the post office and it has been saying this since October 10th. I have not received my product nor gotten a response from the company. I have never had an issue with this company up until this order.Initial Complaint
09/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Tried to place an order. Rejected card twice. Charged my card twice. No order number due to order not going through. When I call no answer and no voicemail set up Won't respond to my emails. Live chat is closedInitial Complaint
04/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made online purchase on Friday 4/1/22. I went online to get updates on order, and nothing is showing on any purchase made, no order number, or even recognition of my email address, although the money, 32.98, was taken out of my account. I tried calling, email, and online chat but no response to either attempt.Business response
05/13/2022
Consumer Response /* (450, 6, 2022/04/06) */ The company has responded and sent me tracking information. Please cancel complaint
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.