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Find a Location

Quality Inn has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Quality Inn

      322 Miracle Strip Pkwy SW Fort Walton Beach, FL 32548-5203

    Business ProfileforQuality Inn

    Motels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    322 Miracle Strip Pkwy SW, Fort Walton Beach, FL 32548-5203
    BBB File Opened:
    1/16/2018
    Alternate Business Name
    • Roya Hotel Fort Walton Beach, FL
    Business Management
    • General Manager
    • Sofia Cruz, General Manager
    Contact Information

    Principal

    • Sofia Cruz, General Manager

    Customer Contact

    • General Manager
    • Sofia Cruz, General Manager
    Additional Contact Information

    Fax Numbers

    • (850) 275-0315
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2023

    I scheduled this room through Expedia. I have all email correspondence. I was told in email there would be $100.00 incidental fee. The room was booked for $117.39. I am a widow traveling alone with two little boys 6 & 7. The 6 yr old has Fragile X Syndrome with Autism. I arrived at the Hotel and it was run down. I go into the lobby and it smells like pot. The man at the counter said I would be charged up front $150.00 hotel incidental fee. Why was this I asked when the room does not even cost that much? I asked to see the room and he told me no I could not see it but I had to pay all that up front and the room was mine. I explained I needed a clean, quiet room for my son. He again said I needed to pay all that up front but can not see the room. He told me the room is like the photo. I did not feel safe so I refused and left. I went down the road and had a pleasant experience at Holiday Inn. I put this room on my debt card and was charged $109.35. I am a widow and live on a small amount. I am attempting to stay out of debt and use my debit card. They billed me for $109.35 for nothing. This morning, now that I am home, I have called Quality Inn Corporate and the Hotel at Fort Walton Beach has lied and said I was a no show, so they automatically billed me. I am certain with all the security cameras today- I and my two small children were caught on camera. We went into the lobby all three of us and had a conversation about this and left. This hotel has taken my money, lied, and mis-represented. I called the local hotel and spoke with Beyonce the Manager, and she told me that was the automatic cancelation fee and if I was that insecure about traveling with an Autistic child I needed to stay at home. Then Beyonce hung up on me. I want a refund of my $109.35 and an apology.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Irene S

    1 star

    07/20/2022

    This hotel has roaches, broken phones, sticky floors, molds, and unprofessional staff from manager to staff.

    Quality Inn Response

    07/24/2022

    Thank you for staying with us and for taking the time to provide us with your valuable feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We have an experienced and highly trained, and hospitable staff, and it is unlikely for them to behave in such a manner. We can only assume that there must be some misunderstanding, but we will definitely investigate the matter. When you checked in, we tried to replace the phone in your room, however you declined that offer. We do have a contract with Orkin for preventive pest control to avoid the type of issue this guest is stating. I apologize for any inconvenience this may have caused.

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