Business ProfileforStep One Automotive Group

When purchasing a new 2020 Chrysler Pacifica in February of 2021 I also paid $1,661.00 for an extended warranty. The Pacifica was paid off and the extended warranty was only in effect for approximately 1 month when I traded it in. I was given paperwork at the Toyota dealership to take to Step One Automotive in Ft Walton Beach to receive a refund on the unused extended warranty. I took the paper in to the dealership and was directed to a finance manager. The finance manager filled in the necessary information and told me it would take about a month to get a refund check. A month passed and then another month passed. I called Step One and asked to speak to a finance manager so that I could get some idea as to what had happened. I left a message for one of the finance managers and asked them to return my call. I did not receive a call back so next I went in to the dealership in person. A different finance manager took my information, input it into her computer and said she could see that it was in the system but she couldn’t say what was happening with my refund. She gave me a phone number for headquarters and the name of someone to speak to. I called, there was no answer, so I left a message. I never received a call back. At this point I started calling every few days and even though I would leave a message no one would return my call. One day I did speak to a person and she said she would look into it and call me back once she determined what was going on. I still have not received a call back. I am now calling daily and no one answers except occasionally the operator. I have been making calls to headquarters now for more than two weeks and I still can’t get anyone to return my call. This entire process has now been going on for over 3 months and I’m hoping someone can intervene on my behalf.