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ComplaintsforVensure Employer Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
My quarterly payroll tax reports are being held hostage by Vensure. For four months I have requested via email, voicemail, and phone but no one from the company has responded our provided the requested payroll documents. I need assistance with getting my payroll accounting documents from this company.Business response
12/06/2022
Our team is currently researching the issue for the client. We were not made aware of the request for payroll tax reports, so we are doing our best to contact the client with the information requested.Customer response
12/06/2022
Complaint: 18402010
I am rejecting this response because:
Sincerely,
Claressa *******Customer response
12/06/2022
I rejected the company's claim that they have no record of my request, have my account information or have tried to reach out to my organization prior too or subsequent to the filing of my complaint. I previously uploaded and submitted documents with our account credential to refresh their memory and hopefully release our tax documents that we have been requesting for over 6 months.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.