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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Dec 5, 2022, I entered to purchase an Elfbar disposable vape. The purchase was around $32.00. I immediately noticed and commented that the sticker on the bottom was different, that the taste was completely off from other Elfbars of the same type and that the color of the top and bottom were different. The next day, I want to my regular shop and they confirmed that it was most likely a counterfeit. The battery stayed hot and it just wasn't right. I returned to the store on Dec 7, 2022 to inform them that they had most likely sold me a counterfeit vape and all I got was an excuse that the owner ordered from Elfbar and then she called her. Counterfeit vapes are dangerous. Please find out if they are to protect the public.Business response
12/13/2022
We purchase from multiple wholesalers. We are looking into this situation. We will rectify the situation, once we get answers. Thank you for your concern.Customer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18539718, and find that this resolution is satisfactory to me.
Sincerely,
Susan ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.