Customer ReviewsforE Cars

We bought A 2013 Kia Sorento this week Monday April 4, 2021 and 10 minutes after leaving the car lot the check engine come on. We let them know about the issue what happened. He said there's nothing to worry about. But we went to pep boys we were told that there's a problem internally and could need a new engine Because of the codes we could need a new engine from the codes diagnostics. After spending $12,500k from Them is this what we are getting? This is fraud. They conceal to us the Check engine light is on. We will take action from here.

AGAIN IM SORRY THIS HAS HAPPENED TO YOU AS WE HAVE BEEN IN BUSINESS LICENSED BONDED AND INSURED SINCE 1982 AND AT THIS LOCATION SINCE 2010 WE GIVE MILITARY... FIRST RESPONDENTS... RETIRED MILITARY AND BASE CONTRACTORS DISCOUNTS . WE HAVE FINANCING AVAILABLE THROUGH A REAL LENDER WHICH WILL APPROVE JUST ABOUT ANYONE .. WE HAVE SOLD A LOT OF CARS THROUGH OUT THE YEARS AND TRY VERY HARD TO HAVE A GOOD RELATIONSHIP WITH OUR CUSTOMERS ...AS WE HAVE MOSTLY REPEATED BUSINESS BECAUSE OF THE FAMILY LIKE ATMOSPHERE .. WE GAVE YOU THE OPPORTUNITY AS WE DO EVERYONE TO TAKE ANY CAR TO GET IT CHECKED AND ALLOWED YOU TO TAKE A TEST DRIVE FOR THE TIME YOU NEED TO BE ASSURED THE CAR IS WHAT YOU WANTED . SO TO RECAP THE EVENTS YOU HAD DROVE THE KIA ALL DAY AND WE EVEN SUGGEST TO YOU TO BORROW YOUR MONEY AT THE CREDIT UNION TO SAVE YOU MONEY AND DISCOUNTED THE KIA OFF OUR CASH PRICE FOR YOUR PAST SERVICE AND PUT 4 NEW TIRES ON THE CAR AT NO CHARGE BEFORE YOU LEFT THE DEALERSHIP BY PEPBOYS AND NOT ONCE DID YOU OR THEM SAY THE SORENTO HAD A BAD ENGINE NOR WAS THE CHECK ENGINE LIGHT ON AT ANY TIME.. BUT IT DID COME ON AS YOU WAS GOING HOME STATED BY YOU .AS WE TALKED THAT NIGHT AND I ASKED FOR YOU TO BRING IT IN ..YOU DID AND TOOK IT TO THE PEPBOYS THAT INSTALLED THE TIRES ..YOU SAID THERE WAS A VVT SOLENOID CODE ... THEY SAID IT WAS A HARD STORE CODE THAT IF YOU REPLACED THE SOLENOID IT MAY KEEP LIGHT OUT BUT THE CAR RUNS PERFECT SO THEIR SUGGESTION WAS TO TRY THAT ....WE TALKED AGAIN AND I SUGGESTED WE GET A SECOND OPINION .. THE SECOND PERSON STATED BASICALLY THE SAME BUT STATED YOU WOULD BE WASTING YOUR MONEY CHANGING THEM BECAUSE BEING A HARD STORE CODED IT MAY OR MAY NOT COME BACK ON ..HE ASKED YOU.... WAS THE CAR RUNNING BAD OR DOES IT HAVE ANY INDICATIONS OF SOMETHING WRONG OTHER THAN THE LIGHT ..YOU SAID NO THAT YOU HAVE DRIVING IT TO FORT WALTON BEACH TO AND FROM PACE 3 OR MORE TIMES ..YOU STATED YOU HAD VVT SOLENOID IN HAND AND WAS GONNA GET KIA TO INSTALL IT .. I SUGGESTED IF YOU WASN'T HAPPY TO COME IN AND TRADE THE CAR ..YOU WAS SUPPOSED TO BE HERE THIS MORNING OR IF YOU WANTED IT FIXED I COULD PULL A FAVOR OR GET A DISCOUNTED INSTALL PRICE ..YOU TEXT ASKING IF I WORKED NUMBERS YET I SAID I DIDN'T .. . BECAUSE I HAVE NO IDEA WHICH CAR YOU WANT TO TRADE FOR OR WORK NUMBERS ON .. SO AGAIN IM SORRY THIS HAS HAPPENED TO YOU TRYING TO HELP BUT THE FEDERAL GOVERNMENT HAS OUR HANDS TIED FOR PAYING FOR FULL REPAIRS AFTER THE SALE BUT I HAVE NOT LEFT YOU IN THE DARK NOR HAVE I NOT NOT ANSWERS THE PHONE AS WE HAVE TALKED AND THOUGHT WE WAS WORKING THINGS OUT.. I DID SUGGEST TO YOU TO PURCHASE A WARRANTY BUT YOU DID NOT .. SINCE ITS GONE TO THIS LEVEL AND I GUESS YOU HAVE NO PLANS TO COME IN .. MY SUGGESTION WOULD BE TO HAVE THE COMPUTER FLASHED AND SEE IF THAT HARD STORE CODES CAN BE ERASED AS THE CAR DRIVES PERFECT AND THE LIGHT COMES ON AND OFF PER YOU ..OR SUGGEST TO TRADE IT IN ON A NEW CAR WITH FACTORY WARRANTY AS IF YOU TRADE FOR ANOTHER USED CAR IT TOO MAY HAVE A CHECK ENGINE LIGHT COME ON BECAUSE ANYTHING CAN HAPPEN TO A USED CAR BUT WE DO TRY VERY HARD TO ASSURE ALL ARE IN GOOD WORKING ORDER AS WE DO NOT HAVE BUY ANY ONES PROBLEMS AND FOR SURE HAVE NO CONTROL WHEN A LIGHT MAY COME ON . AS YOU STATED WE FIXED IT TO STAY OFF TIL YOU LEFT BUT YOU DROVE CAR ALL DAY AND IT WAS TAKEN TO A TIRES SHOP AND BACK ..AS I EXPLAINED WHILE YOU SIGNED 5 AS IS STATEMENTS THAT ANYTHING CAN HAPPEN TO A USED CAR ..AS YOU TRUSTED US TO WATCH YOUR CHILDREN WHILE YOU TEST DROVE AND HAVE THINGS CHECKED OUT AND BANK LOANS DONE ..YOU NEED TO TRUST US THAT WE DIDN'T NOT INTEND ANY OF THIS TO HAPPEN TO YOU SO DRIVE CAR AND ENJOY IT AS IT HAS NO ISSUES AS YOU ARE DRIVING IT NOW .. SINCERELY ECARS

The car Lot has Responded with lies and I don't know why. We never left our children for them to watch or babysit them, he created this scenario with his own mind. The drive time of the vehicle is 5-10 mins. Vehicles is nearly out of gas. Gas light is on and needle indicator is laying flat, which indicates very low gas. We did drive to Toyota coralla which is our first choice we didn't drive it all day nor the kia which is our Ended up getting. There's barely no gas on both of the vehicles. we driven the Kia Sorento to the bank we probably would have time to see the check engine light on. No check engine light came on during the short test drive on the neighborhood on the Kia Sorento. Once again we never never left our KIDS for him or anyone else to babysit. I am very curious as to why he would make this claim what benefit for him would it be to make unsolicited claim. It's a LIE. After reading his response I wonder even more what kind of person I am dealing with. He admitted to me that he had been sued before but did not say how it come out. I don't want to sue him I want the problem fix.