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ComplaintsforCoastal Vibe Vacations
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We rented A201 in Waterscape in June 2022. The condo was not as advertised. There was dried food/drink spilled and dried in the cabinets. There was dirt on the bottom of the cabinets that the pots and pans sat on. Plates, coffee cups and sliver ware had dried flecks of food on them. Frying pans were peeling off their non stick coating. The toilet broke when we flushed it. The sink in the main bathroom wouldn't drain. There was hair, sand, and mascara on the sheets and bedding. The closet door would barely open. Dirt and dust under every bed, and a diaper and flip flop under the master bedroom bed. It was not cleaned in any way shape or form. This consumed and ruined 2 entire days of our vacation and the company feels $600 is enough restitution for ruining our trip. Far stretch from a relaxing vacation, when you have to call and complain and have housekeeping and maintenance in and out during a family vacation. Beyond disappointed and feel like this was an entire breach of contract.Business response
09/26/2022
Our team responded immediately and worked hard to address the guest's concerns. In addition, we offered a generous refund of $600 for what was fairly minor issues which were being exaggerated. The guest stayed in the property all week but wanted a free $6200 vacation. This condo is one of the nicest in the resort and has 54 reviews on VRBO with an average of 4.9 stars. All reviews in 2022 have been 5 stars including reviews from guests that stayed right before and after this guest's visit.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.