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ComplaintsforEgner Exterior Cleaning, Inc
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked 3 driveways to be power washed by ****** Cleaning ************. Each driveway was for 1.5 cars and the small sidewalk leading to the front doors. I booked it with **** over the phone and **** told me I could prepay on my **************** $175 and I would not have to worry about payment the day of the appointment. Well he took my payment over the phone on 1/25/24 for $175. They arrived on 1/31 and said they would only do 2 driveways for 175 and they would not wash the walkway connecting to the front door that **** said was included. I called in and spoke with **** and he refused to honor what I booked and they left my house without finishing the full job for the 2 driveways and they never even washed the 3rd driveway.Business response
02/27/2024
I Phil ****************** personally spoke with ************************** Daughter and scheduled the 2 driveways. She initially wanted to schedule 4 driveways. We were unable to wash 2 of the 4 driveways by the time the new homeowners would be moving in or take ownership. She decided to only do 2 driveways. When my guy arrived at the 2nd driveway it was ************************** house. He was under the impression we were doing 3, we explained...he said if your only doing 2 don't do mine do the one across the street. His daughter called the office, I **** spoke with her again personally, I could not reason with her whatsoever, never even had a discussion. She started accusing and threatening to bash our business and hung up on me. We washed the complete driveway from the front door all the way to the road as we do every driveway job. nothing was left unfinished.
There was obviously a misunderstanding between ********************** and his daughter. With some communication and diplomacy this could have been handled.
I performed the work exactly the way it was supposed to be done and did exactly what was paid for. I will not reimburse any funds.
I have owned this company for 24 years and have a great reputation performing over ****** washes a year.
Thank you, Phil ******************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.