ComplaintsforCruzan Marine Mobile
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I hired this company owner name is **** to inspect a watercraft i was buying 12months ago. He advise me was a good watercraft and i would have to spend about ******* into it. Based off his expert advice and inspection i bought the boat and allowed it to be towed to his shop. About three weeks after i recieved call from *********** stating that the boat will now cost ********. I was shocked but i said go ahead since he saod it was for a brand new outdrive. Weeks had gone by and i kept asking why my boat is not ready. **** kept giving me excuses why he didnt have my oitdrive or didnt install it. He was paid 9k upfront for that job. Three months later i was told my boag was good and i can now use it. I was out off town so i had to wait to get back in town to use it ..... we came back to town and the boat was used for one trip dowm the intercoastal and the gas started leaking. We eventually had it towed back in. **** did come to assit in getting out off the water and onto a trailer. He advise me that the tank seem to be crack i said ok and tried to put thru insirance but they said they will not cover it but the storage had built up a few thousands so **** got paid about 7k in storage.... he had intially tell me the job would cost about **** to replace the tank. After he got paid by the insurance and i had to pay for the job the price became 9k. I paid that bill and also waited another few minths for that. I finally got the boat backa nd the idle was off so i made it to my dock and that was it. I called **** and told him the boat barely made it to the dock. He said he will see when he has time to come check it. Now i just spend another 9k and the boat was still not running. Whe he finally did ahow up he said was the fuel pump i said so why didnt you change that since you installed a new tank. He didnt have a proper answer for that. So i agreed and paid for a new pump. Got the running that day and took the family out we got to hanover and the boat
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.