Reviews

Review Details

• Review fromBarbara/Francis K

  Date: 04/30/2025

  5 stars
  After checking with some companies that refused to take our case, I was skeptical that ACA Group would be able to help. However, after an extensive conversation with a ACA Group representative, we were assured that we were in the right place. We appreciated the regular updates on our case and were overjoyed to receive the telephone call telling us that we were no longer timeshare owners. ACA Group told us what they were going to do and then they did it! We won't hesitate to recommend ACA Group to friends and family who may need their service.Thank you, ACA Group.******* and ******* *******

• Review frommanuel c

  Date: 04/27/2025

  5 stars

  manuel c

  Date: 04/27/2025

  Just started working with the group and so far what a professional team
  

  ACA Group

  Date: 04/30/2025

  Hi ******,

  Thank you for the 5-star review and your kudos to our team. We truly appreciate your taking the time to acknowledge our professionalism. We look forward to helping through the journey towards timeshare freedom.

• Review fromCynthia G

  Date: 04/12/2025

  5 stars

  Cynthia G

  Date: 04/12/2025

  I googled timeshare exit companies and one to pop up was ***. I love that ACA Group came with a BBB synopsis. After calling, I spoke to the first representative, Mr. *** ****, and I must say, his attention to my complaints, issues, and questions was very evident that he cared about my problems with the ********* company and ACA Group could help. ***, stayed on the phone with me for hours to answer all my questions. When listening to ***, I noticed that he was highly qualified for that job in directing me on my next steps. *** spoke in ******** terms and he spoke with clarity. After speaking with *** extensively, I came to the conclusion that I was not being scammed and the ACA Group could help me exit my timeshares free and clear, with no hiccups on my credit. I was definitely taken advantage of by the ********* company who constantly announced themselves as a travel membership organization, but, come to find out, it is the same difference, a timeshare company. They misrepresented themselves to me, they just changed their wordings. The ACA Group can see through all of that with their legal eyes. I love the fact that this process will be done with attorneys representing me so that I can no longer be taken advantage of by the ********* company. I feel 100% confident after speaking with *** **** extensively, that the ACA Group is the real deal to help to relieve the hurt of the timeshare misleading ways. I am looking forward to exiting my timeshares smoothly with the help of the attorneys with the ACA group. It is important to know that people who are already being taken advantage of by ********* companies are hurt and on alert of being scammed by ********* exit companies as well. It is a relief to know that when you have to spend more money on exiting a timeshare that you will get what is expected. I would definitely recommend the ACA Group to others who are looking for timeshare exit without having the fear of being scammed by a timeshare exit company.
  

  ACA Group

  Date: 04/13/2025

  Thank you so much, *******, for taking the time to share such a thoughtful and powerful review.
  
  
  Were truly honored to have earned your trust. Your words reflect exactly what we strive to deliver a compassionate, professional experience grounded in real solutions and legal protection. Were especially proud of *** **** and the level of care and clarity he brought to your consultation. His dedication to helping our clients feel heard and supported is at the core of what we do here at ACA Group.
  
  
  We understand how frustrating and emotionally taxing timeshare misrepresentation can be, and were glad you felt reassured knowing that our attorney-based process is designed to protect you and hold these companies accountable.
  
  
  We look forward to guiding you through this process and ensuring a smooth and permanent exit from your timeshare. Thank you again for your trust and for recommending ACA Group to others. Your voice helps more people find a real solution without fear of being misled again.
  
  
  ACA GROUP TEAM
  
  

• Review fromJonathan g

  Date: 04/11/2025

  5 stars

  Jonathan g

  Date: 04/11/2025

  The ACA Group was very great to work with efficient and very professional. The team was great to work with.
  

  ACA Group

  Date: 04/13/2025

  Thank you for the great feedback, ********! Were glad to hear that your experience with our team has been efficient and professional so far. Were looking forward to continuing this journey with you and seeing it through to a successful resolution. If you ever have any questions along the way, were here to help.
  
  
  ACA Group Team
  
  

• Review fromTerry G

  Date: 04/11/2025

  3 stars

  Terry G

  Date: 04/11/2025

  So far so good I just wished that they would have told me about them going after my credit score and taking it all the way down. Because that still makes your credit look bad every single month. This stills adds up to bad credit and thats the bad part about it but other then that we will see how everything goes
  

  ACA Group

  Date: 04/13/2025

  *****, thank you for your honest feedback and for taking the time to share your experience so far.
  
  
  We understand your concerns regarding the impact on your credit, and we truly appreciate the opportunity to clarify. While we do everything we can to support our clients through the cancellation process, we are always transparent that we cannot guarantee credit protection if a client decides to stop making payments to their resort. That decision, while often necessary in these cases, can potentially result in negative credit reporting by the resort.
  
  
  That said, if any derogatory remark is reported, we provide all of our clients with the legal documentation proving they are no longer liable for the timeshare. In addition, we offer guidance and the necessary dispute materials to submit to the credit bureaus. Many of our clients who follow this process have seen great success in having those items removed from their credit report.
  
  
  Were committed to walking with you every step of the way, and we truly hope your experience continues to improve. If you have any questions or need support with credit-related concerns, dont hesitate to reach outwere here for you.
  
  
  ACA GROUP TEAM
  
  

• Review fromMartine R

  Date: 04/10/2025

  5 stars

  Martine R

  Date: 04/10/2025

  My husband and I were trapped in 2 timeshares,so I called them yesterday. They really care about what your going through and listen to everything you tell them. My husband and I are very grateful that their are still people who truly want to help you. We have just begun our journey to get out of timeshares and cannot wait to be free. If you need to get out of your timeshares don't hesitate to call ACA Group.
  

  ACA Group

  Date: 04/11/2025

  *******,

  Thank you so much for your wonderful review and for trusting ACA Group with your timeshare exit journey. We're truly heartened to hear that you felt supported and listened to from the very start. It's our mission to provide genuine help to those in challenging timeshare situations, and your words affirm our commitment to this mission. We're excited to continue assisting you towards achieving your freedom from timeshares. Should you have any questions or need further assistance along the way, we're just a phone call away.

• Review fromLarry P

  Date: 04/09/2025

  5 stars

  Larry P

  Date: 04/09/2025

  ******. Efficient. All questions answered. Look forward to fast, favourable resolution.
  

  ACA Group

  Date: 04/10/2025

  Thank you, *****! We truly appreciate your 5-star review and are glad to hear you had a positive experience with our team. Being polite, efficient, and responsive to your questions is exactly what we aim for. Were committed to working toward a fast and favorable resolution for you and will be with you every step of the way.
  ACA GROUP Team

• Review fromPatricia H

  Date: 04/08/2025

  5 stars

  Patricia H

  Date: 04/08/2025

  I am just starting my dealings with this company but so far I have been very satisfied with them. They explained what they would be doing for me and answered any questions I had.
  

  ACA Group

  Date: 04/09/2025

  Thank you so much, ********, for your kind words and for taking the time to share your experience! We're thrilled to hear that you've been satisfied with our team so far. Clear communication and making sure all your questions are answered is very important to us, and we're glad we could deliver that. We look forward to continuing to support you throughout the process and are here for anything you need along the way!
  ACA GROUP Team

• Review fromChris F

  Date: 04/07/2025

  1 star

  Chris F

  Date: 04/07/2025

  This company called me to help me exit my timeshare. On the initial screening call I explained this was an inherited time share and that I was the sole person on the deed. I apparently passed the initial screening as they set up an hour long call for today with a senior specialist. Their 15 minute advance call to confirm said since I was married my wife had to be part of the call. That was not explained before they set the call up and is unnecessary as the property is deeded in my name only. Turns out this has been a total waste of my time Ive already given this company and they sound just like all the other companies promising to get you out of your time share for a hefty fee. I would not recommend this company at all.
  

  ACA Group

  Date: 04/08/2025

  Hello *****,
  Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience it may have caused you. Please allow us to clarify a few points regarding your experience:
  Referral Clarification: We want to ensure it's clear that we did not reach out to you directly without prior interaction. You were referred to us by another company after you expressed interest in exiting your timeshare. Our goal is to provide assistance specifically tailored to those who are actively seeking our services.
  Participation in the Consultation: We understand the frustration caused by the miscommunication regarding your wifes participation in the call. While it is common for us to recommend that all parties involved in the timeshare be present to provide a comprehensive view of the situation, it is not mandatory. This suggestion was intended to ensure that all perspectives, especially those who have experienced the timeshare, are considered in building a strong case for exit. We regret any impression that her presence was required for the consultation to proceed.
  Clarification Attempt: Unfortunately, it seems there was a crucial moment of miscommunication where our team member did not have the opportunity to clarify that the consultation could still go forward without your wife's presence. This is something we certainly did not intend, and we are taking steps to improve our communication to ensure such misunderstandings are avoided in the future.
  We strive to provide clear and precise information from the outset and regret that this was not your experience. Your feedback is invaluable and helps us improve our process. We would appreciate another opportunity to assist you and ensure that your experience meets your expectations and our high standards.
  Please feel free to reach out to us directly at [Your Contact Information] if you would like to discuss this matter further or still need assistance with your timeshare situation.
  Kind regards,
  ACA Group Team

• Review fromKristin G

  Date: 04/03/2025

  5 stars

  Kristin G

  Date: 04/03/2025

  It took over year, but we are pleased that ACA Group successfully helped us out of our timeshare. Everyone was very professional and kept us updated with the process and was prompt with answering any questions we had and responding to emails. I'd recommend ACA Group for your timeshare exit team.
  

  ACA Group

  Date: 04/07/2025

  Dear *******,
  Thank you so much for your thoughtful review and for trusting ACA Group with your timeshare exit. We truly appreciate your patience throughout the process, and were thrilled to hear that our teams professionalism, communication, and commitment helped make the experience a positive one. Your recommendation means a lot to us, and were grateful we could assist you in achieving this important resolution.
  Wishing you all the best on your timeshare-free journey!
  Warm regards,
  ACA GROUP TEAM