ComplaintsforAdvanced Recovery Systems, LLC
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In July 2022, I was a patient at ************************************* (under Advanced Recovery Systems). My total charges were $41,568, with $36,168.40 covered by my insurance. Since August 2022, I have been paying $224.34 per month, totaling around $5,159.82.I've repeatedly spoken with billing representative *********************************, who has given me different final payment amounts each time. On 6/17/24, I was told my balance was $2,807.70, then $4,330.20 on 6/18/24, and today, 6/19/24, it is $9,013.20.I am attaching invoices from August 2022 showing a balance of $4,038.29 and another stating $5,400. ******** says the ledger team keeps finding additional charges, yet I do not receive monthly statements. Despite my consistent payments, charges keep appearing almost two years after my treatment.I feel extorted by Orlando ********************** Center and Advanced Recovery Systems. I need help to resolve these ongoing charges and seek final restitution to align my amount due with the $5,400 stated in September 2022, most of which has been paid. Please help.Business response
06/20/2024
While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety. We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Advanced Recovery Systems provided me a statement showing a $0 balance following my complaint to the BBB. I believe the issue has been rectified.
Sincerely,
*************************Initial Complaint
01/17/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CLINICAL COLLEAGUES. I do not have a contract with the collection agency ADVANCED RECOVERY SYSTEMS. They did not provide ** with the original contract as requested.Business response
01/18/2024
While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety. We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.Initial Complaint
09/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a patient at ORC for approximately 15 days in late April to the beginning of May this year. I was supposed to do a 30 day program but opted to leave much sooner due to being called racially charged names by the night time staff and several other unacceptable occupancies which I did notify staff of. I wrote grievances and the such and nothing ever changed. That, however is not the reason for my complaint. Shortly after coming home I started receiving bills from a company called Omnicare, which is ORCs pharmaceutical provider . Listed were several medications which I never have taken nor did I receive neither while I was there or after I left. I was getting bills every month until recently , now a collection agency is contacting regarding not paying omnicare. I have tried to call ORC a handful of times and never has anyone returned my call. Omnicare said the same. Nobody at ORC is making an effort to contact or resolve this issue. Now I have a collections agency after me for a bill I refuse to pay due to the fact I never received the medication.Business response
10/03/2023
While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety. We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While in inpatient treatment I met with a financial advisor and was told it would be $1110/860 to stay. It was then raised to roughly $2350 on a document with my signature from the $110/860 amount. Furthermore it was then changed infront of me to roughly $4500. All on a document I didnt sign. The document was in draft mode and my signature remained from the previous amounts and was changed without my consent using the prior signature. Additionally, I was asked to stay an additional 2-7 weeks past what I was approved for my FMLA/WAPFML and no extension was applied for. This would put me in an even further financial hardship. I asked to leave the facility to do treatment with my home therapist and family doctor because of the lack of extension for FMLA/ WAPFML. My home doctor was sent a document saying I did not complete the program and therefore was denied a Fit for Duty letter in appropriate time to return to work when my FMLA/WAPFML was expired at 2/4/2023 and first day scheduled after was 2/5/2023. I would not be able to continue the program at the facility without the extension. This has caused extreme stress on me rather than an opportunity for healing. I found my own after care without guidance. I was denied the ability to use my phone to schedule transportation to return home by all but 1 staff member while in treatment who was not there for multiple of the days I needed access to my phone for extended hours. Before asking to leave the facility I was freely granted access to my phone upon request for logistics. I am still awaiting documentation in the mail of my total cost for inpatient and was denied further access to speaking to a financial counselor before departing the facility.Business response
10/06/2023
While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety. We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.