![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWestlab Pharmacy, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 10/31/2022 I tried to renew a prescription from this pharmacy for two compounds for my dog, ********. I have renewed these prescriptions since July 2021 under the care of *** **** ******** ***. The prescriptions are ****** *** *******) and ************** *******). WEstlab told me that I could go to Virginia, DC, Pennsylvania, New Jersey or West Virginia to get the prescriptions but they did not know that I should not be getting prescriptions for my dog. I want the pharmacy to stop advertising to Maryland and place this information on their website so that people attending to their sick and dying pets can know who to attend order from in a timely manner. As of now, I am about to run out of the medication and I do not know where to go. You should not go to a pharmacy that cannot help you and they should tell you up front on their webpage - *****************************************. Thank you! ***** ***** and ********, ******* ***Business response
11/01/2022
Westlab Pharmacy is presently not registered as a *** ******** ******** ******** in the State of Maryland. Our mail division has sent the medications for ********* ***** to Maryland previously. Upon realizing our oversight, Westlab Pharmacy informed Mr. ***** of the states in which Westlab Pharmacy has a ************ *******. At this time Westlab Pharmacy is attempting to discuss the issue with *** ******* and find a process to continue therapy for ******** *****. Westlab Pharmacy will contact our website manager regarding the issue presented by Mr. ***** and edit the site to prevent the issue from arising again.
****** ** ******* *****
Westlab Pharmacy
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.