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Find a Location

Brooks Behavioral LLC has 1 locations, listed below.

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    Business ProfileforBrooks Behavioral LLC

    Counseling

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1135 NW 23rd Ave., Ste. D, Gainesville, FL 32609
    BBB File Opened:
    8/15/2022
    Contact Information

    Principal

    • All Management / Complaint Handlers., GM

    Customer Contact

    • All Management / Complaint Handlers., GM

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    My children are underage and have been receiving therapy sessions with this company since 11/2021. The therapist and supervisor at Brooks Behavioral has failed in returning my calls and overcharging me. They have been bias by only supplying information to my ex-wife and only letting her make decisions in regards to how they are treated. I recently divorced and wanted my oldest child to seek therapy to help her get through the divorce. I sat with the therapist once to explain what my child needs.They have refused to listen to my concerns and only care about payment.The ex-wife and I are supposed to rotate in payments for the sessions for one of the children and I seem to be the only one that has been paying because the ex-wife has not provided payment without her card declining.Brooks Behavioral only contacts me about payment and have disregarded contacting me when changing the schedule of meeting times with my oldest daughter. I only found out that my daughter was no longer being seen weekly but changed to bi-weekly when I called to complain that I was being charged on the wrong week.My account was being charged two times within a week when it only should have been charged once.I have asked them numerous times to contact me by email or phone if the mother couldn't pay because I could not afford to pay but only twice a month of $75/session.They also have started to provide counseling for my 5 year old who doesn't need counseling because of her age.Brooks Behavioral have been counseling my youngest for two weeks before letting me know and again I only found this out when they call me asking me to pay.Brooks Behavioral have refused to consult with me and recently seen my oldest without notifying me after it’s been two months without a session. A divorce decree that Brooks Behavioral knows about that states no decision is to be made without both parents being aware. They are unprofessional and the supervisor is rude.They have ruined my relationship with my daughter.
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    Customer Reviews

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