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          Additional Information

          Event Tickets Center, Inc.

          View full profile
          Location of This Business
          308 W University Ave Ste B, Gainesville, FL 32601-5208
          BBB File Opened:
          1/2/2018
          Years in Business:
          25
          Business Started:
          6/17/1999
          Business Started Locally:
          6/17/1999
          Business Incorporated:
          6/17/1999
          Accredited Since:
          12/16/2021
          Licensing Information:

          •  

          Type of Entity:
          Corporation
          Business Management
          • Mr. Adam Young, President/CEO
          • Mr. Anthony Amato, VP of Partnerships and Product
          Contact Information

          Principal

          • Mr. Adam Young, President/CEO

          Customer Contact

          • Mr. Adam Young, President/CEO
          • Mr. Anthony Amato, VP of Partnerships and Product
          Serving Area

          Worldwide

          • USA
          Products and Services

          At Event Tickets Center, we believe that buying tickets should be simple, so we streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events.

          Find concert tickets, sports tickets, theater tickets, and more by a variety of categories like genre, team, or location, and make sure you score the best seats in the house with our interactive seating charts. We use industry-standard technology to keep your information secure, and all purchases are backed by our 100% Guarantee, so you can shop with peace of mind, too.

          From sports fanatics to music lovers and theater enthusiasts, Event Tickets Center connects audiences nationwide with the tickets they need to create memories that will last a lifetime.

          Experience is everything - follow us on social for news and updates.

          Business Categories
          Event Ticket Sales

          Alerts

          See What BBB Reports On

          Pattern of Complaint

          According to information in BBB files, Event Tickets Center, Inc. has a pattern of complaint alleging Sales and Delivery Issues.

           

          Specifically, consumers allege they purchase tickets for an event and believe they are purchasing directly from the venue site but are redirected to eventticketscenter.com. Event Ticket Center does not always make it clear that tickets offered through their website are frequently obtained through the secondary market, and prices are set by the individual ticket seller, resulting in prices higher than face value. Consumers also claim they were deceived about the delivery dates of their purchased tickets. Customers are not expected to get their tickets until the day before the event. 

          On August 1st, 2024, BBB contacted Event Tickets Center, Inc. to request their voluntary cooperation in eliminating the pattern of complaint.

           

          Event Tickets Center, Inc. responded with the following information as a means to eliminate the pattern of complaint:

          Event Tickets Center is a trusted resale marketplace that has been providing fans with access to tickets for their favorite events for over 20 years. Our reputation is built on offering a safe, secure, and seamless ticket-buying experience, with an extensive selection of tickets for events across North America, including high-demand and sold-out shows.

          Tickets listed on our platform reflect the dynamic nature of the secondary market, where prices are determined by supply and demand. Importantly, over 35% of resale tickets for sports (MLB, NBA, NFL and NHL) are sold below the original face value set by primary sellers, offering customers opportunities for great deals.

          We are committed to transparency: every page on our website clearly states, “Resale marketplace, prices may be above face value,” so that buyers can make informed purchasing decisions. We do not make any claims to be the official venue or box office for the tickets we list. Our goal is to provide a straightforward ticket-buying process, without the need for presale codes, lotteries, or long queues, ensuring a hassle-free experience for our customers.

          Ticket delivery dates are determined by the primary ticket providers, such as TicketMaster, and may be delayed until a few days before the event. We ensure that delivery dates, as provided by sellers, are prominently displayed before and during the checkout process, so customers are always aware of when to expect their tickets.

          Our commitment to excellence is reflected in our 4.5-star rating on TrustPilot from over 58,000 reviews. Moreover, our BBB complaints have decreased by 13% from 2023 to 2024, despite a 17% increase in orders. This year, complaints represent only 0.0056% of our total transactions, meaning that 99.99% of transactions were completed without any issues.

          In summary, Event Tickets Center remains dedicated to delivering a transparent, reliable, and customer-focused experience for event-goers, and we will continue to prioritize customer satisfaction.

          Thank you for your assistance with this matter. 

           

          Alert

          EventTicketsCenter.com acts as a resale marketplace, prices may be above face value. Prices are determined by the individual ticket seller.

          Contact Information

          308 W University Ave Ste B

          Gainesville, FL 32601-5208

          Visit Website
          (866) 820-4553

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          Accreditation

          BBB accredited business

          Accredited Since: 12/16/2021

          Years in Business: 25

          BBB Rating

          B+

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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