ComplaintsforSuper 8 motel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On reservation ********* dated 10/13/2022, it was reserved through booking site *********. Upon arrival at the hotel I was advised that I needed a credit card in order to complete checkin. I advised that I did not have the physical card which was why I booked through *********. I was advised that I could not stay complete check in without card. I explained that I have no way of providing it. I asked that I be refunded after a heated exchange with clerk. Weeks after I see that I have not received my refund and contacted ********* whom called the hotel on 2 seperate occassions to get this resolved. Management advised ********* that I was a no-show which is completely false. I left Super 8 under the impression that the clerk cancelled reservation as I asked based on no credit card. This is very upsetting because the initial interact was not resolved when I did not complete check in.Business response
12/21/2022
Dear Contact:Thank you for notifying our office of the concern filed by ******* *****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Customer response
12/26/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: Requested info is needed for me to provide as requested by business.
This message originally read on 12/21/2022
BBB Case #: ********
Dear *******,
Here is the requested information.
- Confirmation number: *********
- Exact address/name of the hotel: ***** * ** ******** **** ** **** ***** ************ ** *****
- Under what name was the reservation booked: ******* *****, ****** *****
- Date of arrival (exact date of stay):10/13/2022
- Room number: No check in allowed because of no credit card present******* *****
Business response
01/04/2023
Dear Contact:
Thank you for notifying our office of the concern filed by ****** ***** at the ***** * ** ******* ******** ** ************ *** To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before January 6th. As a company, we’re committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
*******
******** ******** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.