Business ProfileforVolkswagen of Gainesville

My name is ****** ** *******, I am the granddaughter of **** **** ********** and my vehicle is my name and my grandmother’s. I am writing to let you know the situation we have had with the vehicle for several months. We will buy that vehicle in 2022 as it has the comforts for the family, and they gave us great references about how good a car it is. I will tell you that unfortunately for me it has not been like that, the car has had some factory damage which we have had to take on more than six occasions to be repaired. The first four occasions were carried by a light that lights on and it turned off what is called check engine, when I turned on that light my vehicle made several noises, it jerked, as if it was going crazy, it stopped by itself. On those occasions I called the corporation and let them know the situation. The thirst time I took the car, I let them know my disagreement the corporation was always friendly although at times I didn’t understand much of the English language, they put a translator who oversees the English Language, but he didn’t seem to be able to translate clear to me what they were telling him to tell me. Sometimes I couldn’t quite understand what they were saying to him to tell me. Well, the fourth time I had to take my vehicle because of that light that kept coming on and off I went back and made a complaint to the corporation there they gave me to choose several options for the problem of my car. I remember that one option was that they would pay my loan on my vehicle, but I had to pay the remainder of the loan since I had changed a previous vehicle of the same brand and that was also giving problems and when I changed it the other vehicle was added to the new loan and unfortunately, I don’t have that money. I even told the corporation that I had lost my job because I didn’t’ have a means of transportation, the other option they offered me was that they were going to give me $7,000 and that with that money I could change my vehicle but that if I accepted the money, I had to accept the vehicle in the condition it was. So I did, accepted the money and visited 2 dealerships to see if I could trade in my car, and I could change the problem is that the monthly payment was going to be a little higher that what I currently have and I opted to keep my car that I like so much because when they called me from the maintenance dealership they told me that my car was already repaired. I left happy and continued driving trusting that my vehicle was going to be okay until several days later my vehicle light came on with a light that never had come on before the light is called EPC. When I saw it on, I went back to the maintenance dealership and ***** kept the vehicle to repair it for about a week. When they called me to say that my car was repaired, I was happy to look for it. When I drive it about 20 minutes on the way to my house, It turns on the EPC light again. I quickly decided to go back to the maintenance dealership and show him what had happened. There they quickly checked my car and put in a machine to scan it and informed me that my vehicle had to stay again because they didn’t know what it was. From that day, which was August 10, 2023, until today that we are on December 12, 2023, my vehicle has not been repaired. I have already visited on occasions to get information about what is happening and what they tell me is that my car must be fitted with a new engine and that they already have it. What happens is that there is a piece that didn’t just arrive called turbo. I asked them if they could help me with a loaner and they told me they did not have a loaner and that they couldn’t help me. I left very disappointed, as I had problems working again. I’ve been waiting for more than three months and paying for a vehicle that I don’t have. It’s frustrating that they don’t tell you, they don’t give you a date of when my car will be repaired. I also called the corporation and let them know and they asked me what I wanted, and I was very clear and told them, I DO NOT WANT MONEY. What I want is for them to declare my vehicle LEMON LAW, it is too long to wait, and I know that my situation is not anyone’s problem, but I do not know what else to do. Thank you very much for your attention and I hope you can help me. Kind Regards, ****** ** *******