Complaintsfor2 College Brothers, Inc.
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Good Sales, Bad Service, Even Worse Claims. ***** did a great job on selling me on their services and even though they were very expensive I figured you "get what you pay for". The movers were professional and appeared to do an adequate job moving our stuff out of the house and into storage. The drama began when it came time to move our stuff out of storage into our new home. One of the moving vans overturned on the way, damaging a large number of items. I was of course disappointed but the driver was safe and it is just stuff after all. The 2 College Brothers claims department was quick to respond which was appreciated. However, that is where the good service service ends. It has been six months and we still have not had any resolution. The worst part is that communication is non-existent. I get that we had an unusual circumstance but when you pay > 20K for a service you want to be taken care of. It is stressful enough dealing with all of the broken items and you would like to have had a partner in the process. I was also surprised by the number of damaged items that were in the other moving van. Definitely did not get the "Cadillac Service" I thought I was paying for.Initial Complaint
05/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Please see attached
***** **** ** *** *** **** * *** *** ********* ********
*****************************************************Business response
06/03/2022
Upon investigation into this, the item was mailed to the client, and was unable to be delivered and was lost in the **** system. We purchased insurance on the item. Please see the attached receipt, as well as the tracking history from ****. We feel we fulfilled our duties as a company to have the item returned, and this matter should be a complaint towards The ****** ****** ****** *******.
In regards to the claim that we were unresponsive, we do show several email correspondence with the client in regards to this matter as we investigated this claim as also attached. Our primary claims representative is out of the office until Monday, June 13th and we will continue investigating this matter further and are happy to re-open the claim to see if there is any additional consideration we can offer.Business response
06/23/2022
As Mr. ***** has been made aware, the package containing his mantel clock was returned to sender after a failed delivery attempt and was never received by our office. We currently have an open claim with the **** (reference #********) and have been working very hard to locate, retrieve, and re-deliver this item to the customer. On 6/14/22, we contacted another branch of the **** to file an unresolved incident report (reference ***************) and were told that we would be contacted immediately upon it’s conclusion. We already have an internal claim pending for Mr. ***** and if our most recent attempt with **** returns with an unsuccessful result, we will be in contact with him directly to provide a resolution in accordance with the policy he signed in his general agreement right away. We remain regretful that this item became missing while under our initial care, and will continue with attentive follow up until we can provide closure for Mr. *****.
Thank you kindly,
Customer response
06/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,******* *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.