Business ProfileforAir Ducks Heating & Air

This company was contracted by ORHP to fix my air conditioning. They damaged property and will not repair of replace it. When ORHP contacted them they lied and said the son broke the steps and indicated they were faulty. My property manager witnessed the father who is far heavier than the steps are designed to support break the steps. I had a licensed home inspector inspect the home in January. The steps have been accessed by multiple people without incident. The contractor should have recognized the steps could not support him. They are rude and dismissive. When they returned for the final repair after getting part they did not contact the property manager and accessed the property without authorization. ORHP will not take responsibility for their contractors.

*********************, the owner of Air Ducks, and *****, his helper and NOT our son, went to the customer's home after receiving a work order from ORHP. The homeowner was not present at that time, but the property manager was. The three of them went up into the attic, utilizing the fold-down attic steps. The property manager went down the steps, and then ***** went down the steps to retrieve some tools. ***, the biggest of the bunch, but well under the 300 lbs. that the homeowner told the warranty company that he was, remained in the attic, the property manager remained down from the attic, and *****, tall and slender, had to go back and forth between the service vehicle and the attic. On ******* third time up the stairs, one of the wooden steps gave out on the left side. ***** was surprised and alarmed and apologized to the Property Manager, who then said, "It's ok. The steps are old."*** R and ***** finished up and left the property, and no mention of the stairs was made by the property manager or homeowner after they left that day or before we reached out to complete the needed repair. A couple of days later, I called to say the parts were in and that we were going to be in the area that day to install them. The property manager said he would not be available so we scheduled a time for the following week. However, after hanging up with him, ********** told me that no one needed to be home as the parts he had to replace were all outside. I called the Property Manager back and left a message stating that since no one needed to be home I was going to send *** out to finish the repair, assuming that getting the job done was the priority. It was not until after the repairs were made that I received a call from the property manager demanding to know what we intended to do about the broken step which, up until that point, I knew nothing about. After talking to ***** and ***, I was filled in on the details and called the man back explaining that since the stair broke from simple wear and tear and not something done outside of ordinary use, that we didn't feel it was our responsibility to fix it. The homeowner then called with continued reference to the weight of my husband and threatening me with making this into a "much bigger deal than it has to be." She then called ORHP to complain about the issue and to request our insurance information.It is part of a homeowner's responsibility to ensure that a service provider has safe access to the place in need of repair. My husband, our employee, or even her employee could very well have been badly hurt by having to climb up and down her stairs that were clearly not in good repair. Also, there was no sign posted regarding the weight limit for her steps and they were the very stairs that the property manager specifically pointed to for access. It is my contention that *****, I mean, *********, is a fat-phobic and should be ashamed of herself.