Business ProfileforUniversity Opticians, Inc.

On November 22, 2022, I placed an order for a prescription glasses with the Uiniversity Optiticians, Inc. After paper work was done and $209 paid, I advised an optician, Mr. ******** **** that I wish my new glasses lenses were to be the same high quality as old ones, from New York. On these words, *** **** made a humble request to borrow my old glasses to be sent like for a pattern reference along with the order to a lab which will work with the order. For unknown reason, it took them the whole month to complete the order. On arrival to the University Opticians office, to my dismay, I discovered that there are no more my old glasses in existence: its 8-year-old dilapidated frame was used to install new lenses, and high quality old lenses had been discarded by ** ***** On all my perplexed questions, he just shrugged the shoulders and mumbled. The new product was incapable to be worn by keeping slipping down my nose. That’s not all: if the right lens was hardly acceptable, the left lens seemed to be out of visual focus at all. I demonstrated to *** **** that I can read smaller letters with my left naked eye than with new glasses on. Yet on my request to reorder the lens, *** **** continued going on that definitely something is wrong with my left eye, or my prescription that I brought in is not accurate: “You need to see doctor Barber. He works for me for 12 years. It’s right here in the office.” Now, as a side note, I am a 78-year-old man, not good at proving my point, easily losing train of thought and gullible enough to follow deceiving recommendations. At that point I said: “OK, let’s get to the bottom of it”. So on December 26th, I paid another $69 to *** **** for seeing the doctor. At the beginning of eyes exam session, on my request to check my vision with the new glasses, *** ****** kind of ignored my request, changed the subject by replying with some medical terms which I don’t have any knowledge of. He proceeded with delating the eye pupils. My vision got blurry, so it wouldn’t make much sense to repeat my request again. He examined the retina and told that the prescription I brought in is correct, and HE CANT’ FIND ANYTHING WRONG WITH MY LEFT EYE. Though eventually, he had made vague references to some other clinics where I can check my eyes, “just in case.” Afterword, I think, the first thing *** ****** was supposed to do is to check my vision with the new glasses on, but he didn’t. Once again, I see with my naked left eye better than with these new glasses on. My guess is, *** **** had instructed *** ****** not to involve the glasses in the problem and to send me to some other clinic, so that they would buy some time and get rid of the annoying customer. After the exam, on my request to correct the situation in reordering glasses with a new frame and the correct left lens, *** **** produced a slip of paper with some clinics phone numbers suggesting that I must firstly to head over there to check my retina. Secondly, on my return from the clinic, I must to pay for the reorder all over again. At this point, it occurred to me: No way, these people don’t wish me any good. As a result of it all, a heated argument developed that wound up with *** **** bluntly saying to me “Get the f**k out of here.” To sum up the whole ordeal, I believe, *** **** committed a fraud by covertly installing new lenses in the worn out frame and discarding high quality lenses, let aside the installed cheap lenses. All in all, I feel, I had been taken advantage of by the dishonest people.