ComplaintsforThompson's Sod, Inc.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered sod for a commercial job, and the owner himself delivered it. After arriving to the job, the owner texted me wanting payment and I immediately texted back and said I was on a phone call and I needed a few minutes to wrap up the phone call that I had waited two hours for that person to call me back and I would pay him immediately after. He threatened tarp his truck back and take the sod. I called his office immediately and paid the bill. He waited less than 10 minutes in this process. He took it upon himself to criminally add $50 to my credit card. When I reached out to him regarding this issue, he wanted me to come up there and fight him. we just want our $50 back that was criminally charged without our permission.

  Business response

  11/29/2022

   To whom It May concern, 
    I have received the letter of complaint filed by **** **********. The letter of complaint however fails to include an accurate timeline of events. I personally delivered the material to the construction job site, roughly 20 minutes pre arrival I contacted **** by phone for notice in case of any preparation for the delivery.  Upon arrival and before uncovering and unfastening the material from the truck, I spoke with the site foreman for ****** company about the payment, he made a phone call to ****, then stated that **** was calling the office to provide payment at which point I began the process of uncovering (removing of tarp) and unfastening (removal of straps) a process that takes at least 10-15 minutes. Once the material was prepped for offloading I then unfastened the forklift from the truck and sat on the forklift at which point I called the office to confirm payment, the office had at this point not received a phone call from ****. I proceeded to call **** myself, **** answered the phone and said he was calling the office to pay. After 5 minutes or so I called my office again to confirm payment and again no contact from **** had been made to the office. At this point I advised the site foreman that I would have to refasten the forklift and materials to prepare for a return trip as I can not leave the materials until they are paid for, I then text **** the office number to which he replied " Ok **, i am on the phone w a technician that I've been waiting ob a call back from for 2 hours. I promise I will call in a few"  those are his exact words.  The site foreman then proceeded to tell me that this type of situation happens often with ****, That him and his crew were supposed to be staying in **** **** in the hotel for this job for 3 nights but **** only paid for 1 night, so they had to install the product that was on my truck that night then drive back to ************ to get home. After hearing this from his own employee I called my office back and informed them I would be returning with the materials, which even by that time **** still hadn't made contact with the office. I proceeded to refasten the forklift and materials and recover the load. Just as I was entering the truck to prepare to leave, the office called and said they had payment information. I began the process of preparing the materials to be off loaded again and off loaded the materials. The $50 re-load charge does not cover all of the cost to my business for the additional time and labor involved in waiting on **** to find time to pay for materials that he ordered and knew of in advance of arrival. **** had more than a reasonable amount of time to make payment pre delivery and during delivery. My time and operation is no less important than his phone call, as a business owner that is something he should understand, especially with the daily operational cost increase for small businesses, time is money. 
  
      I will provide ****** company with a $50 store credit, though I feel it is not warranted, I will show my readiness to resolve this issue.  
  
       This was a long explanation and personally I feel one that **** himself is not owed, because he knows what happened on November 11, 2022, he knows he was not prepared and his lack of readiness should not cost my company time and money.  If I can be of any additional help to anybody at the BBB please let me know, my contact information can be found below. 
  
  
  -- 
  ***** ********
  President
  Thompson's Sod INC.
  ***** ************ ****************
  

  
  

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