Business ProfileforVintage Glass

I purchased replacement auto glass on ***** ** **** for $****** In short, the company provided glass for a vintage automobile that shares the same name as the vehicle for which the glass was purchased, but is ultimately differentiated by whether the vehicle is a convertible or sedan. After attempting to resolve the issue, offering to send the glass back and requesting a refund (I would have accepted an exchange), the proprietor expressed that I didn't provide enough information, that I could order more glass "at cost," and after I expressed some frustration at their response, that I am "BANNED" from contacting their companies in the future. For me, the onus is not on the customer to be aware of all the facets and nuances of product application when ordering from an experienced and professional vendor, in this case, the notion that multiple vehicles can carry the same name, but the glass for those vehicles is different. The company has a production catalog (from which a screenshot was shared as the company attempted to disprove my complaint) that indicates that they DO have this information. The company made no attempt to reach out prior to production to verify the vehicle (that is, convertible or sedan), and their ordering portal does not provide a place to select one or the other, either of which would have alleviated this unfortunate exchange.