ComplaintsforForever Freight Broker LLC

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a call from ***** at Forever Freight, he said he was the owner of Forever Freight Brokers.com and that I equired online about Freight Broker training. I decided to enroll in the training, I was on the phone with him, he told me where to go online and I was filling it out, it never asked for my credit card number and all of the sudden it showed it had taken $500. from my bank account. I told ***** I did not see how that had happend and I need that $500. to pay my rent in a week. I had intended to put my Credit Card Number in NOT my bank account. How did that happen, I asked and he said that sometime in the past I must have put in my bank account.I told hime to refund my money now, he said it was a third party transaction and he would need to call them and then call me back. He called back the next day to ask if I planned on paying the other $500. for the full course. (Like we had never talked about the problem previously.)I told him I need that money and asked what he found out about returning it. He told me that he had a partner that he needed to talk to. I said I do not care, I want the money back now. Also, he tried to get me to login to the account, I tried and could not get in with the credentials he gave me. I could not access any training. He said it would probably be easier for me to get myy money back if I go through my bank to get it refunded.I have reported it to my bank, and they tell me it can take 180 days to get my money back. My rent is due next week and now I cannot pay it.Please help....Thank you

  

  Business response

  06/07/2024

  Dear *****,
  Thank you for reaching out and sharing your concerns. Id like to address each point you mentioned to clarify the situation and provide some context.
  Firstly, I apologize for any confusion or distress caused during your interaction with us. We strive to provide a smooth and transparent experience for all our clients.
  Regarding the payment process, our records indicate that you completed the enrollment form which included the authorization of a $500 payment from your bank account. This information was submitted directly by you through our secure online system. I have attached screenshots of the payment authorization and your agreement to proceed with the transaction for your reference.
  In terms of accessing the training materials, our system shows that you did not complete the profile creation process. Without completing this step, access to the course content is not possible. I attempted to assist you with this and provided login credentials, but it appears the profile was not fully set up on your end.
  Regarding the refund, we operate through a third-party payment processor which requires a specific protocol to initiate refunds. I advised you to contact your bank directly to expedite the refund process, as third-party processors can take considerable time to resolve such issues. I understand the urgency of your situation, and it was never my intention to cause you financial distress.
  Additionally, I made efforts to accommodate your situation by offering you half of the course for $500, despite your initial challenges with payment plans. This was done in good faith to support your educational goals.
  Attached, you will find all relevant documentation, including your agreement to the payment terms and our communication regarding the refund process. These documents will help clarify the situation further.
  We take customer satisfaction seriously and always aim to resolve issues amicably and fairly. If you have any further questions or need additional assistance, please do not hesitate to contact me directly.
  Thank you for your understanding.
  Best regards,
  Trent
  Owner, Forever Freight Broker
  
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a freight broker course from this company in October 2023,provider agrees to provide participant with comprehensive freight broker training course that was not forth coming,course was not completed because the owner stopped showing up to class and then dismissed another instructor without my knowledge, it was stated that provider would give us a client to work with and that's not been forth coming. When I contacted owner in December to find out what's happening he stated that the course would be resumed in a week time to date that has not happened, I sent a text on February 12 to be refunded.

  

  Business response

  02/14/2024

  In response to the recent BBB review, we regret to see the dissatisfaction expressed. We strive to provide comprehensive freight broker training and maintain transparency throughout the process. However, it's important to clarify that classes were paused due to consecutive absences, as per our policy. Despite numerous opportunities to continue, the participant opted not to rejoin. Furthermore, claims regarding the discontinuation of classes and dismissal of an instructor are inaccurate. We remain committed to supporting our students' success and are open to resolving any concerns directly. 

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