ComplaintsforAll Car Buys
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company gives you a quote over the phone, in my case $275 per vehicle. Upon arriving, they dropped it to $50 because of "aftermarket catalyst converter". I thought that was strange, but agreed to it because I needed the money. Reading other customer reviews, turns out this is the scam they pull over most customers. I called the company a few hours later, but they would not return my 2 vehicles.Business response
11/16/2023
Dear ********
We appreciate you taking the time to share your experience with our company, and we sincerely apologize for any frustration or inconvenience you may have encountered. It's important to us that our customers feel confident and well-informed throughout the process.
We regret any confusion regarding the pricing adjustment for the "aftermarket catalytic converter." Our goal is to be transparent and fair in all our transactions, and we apologize if this did not come across during your interaction with us. We understand that this situation has caused you dissatisfaction, and we would like to address your concerns promptly.
At All Car Buys, transparency and accuracy are at the core of our values. We firmly believe in providing our customers with fair and reliable pricing for our services. As part of our commitment to honesty and precision, every quote offered by All Car Buys is a quote upon inspection. As every quote provided is a blind quote over the phone.
On every phone call the car buyers clearly state this is a quote upon inspection. Such as it is the customers right to refuse if they do not agree with the updated pricing. In order to better assist you, please provide us details such as the date and time of your visit, as well as the names of any individuals you spoke with? This information will help us investigate the matter further and ensure that appropriate steps are taken to prevent similar issues in the future.
We take customer feedback seriously, and we are committed to resolving this matter to your satisfaction.
Sincerely,
All Car Buys Customer Service Team
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.