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ComplaintsforTerry E. Nichols D.M.D. Dentistry
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 14 December 2023 I had a 5th appointment with the dentist to replace a lower partial that was poorly made and following several visits for adjustments, was deemed garbage. This was admitted to by his assistant. (Why would they give their client a garbage product?) I was told it would be about a 3 week wait. After no word from him my son finally called on my behalf on Jan 18th for an update. He was told they were still waiting on the lab and that I should expect a call the next day. Again no call and this time my son called to say we're not happy with the service, to cancel the order and asked for a refund. I was told the dentist was out and he would call back on Monday. Still no call Monday and my son called again to get a refund. Again was promised a call back the next day and again didn't receive a call. This whole time I'm without a useable lower partial that I paid for in full back in October. After no call on Tuesday my son called and was promised another call back on Wednesday. Nothing Wednesday either and when my son called we were was told that the new partial came in and that I could make an appointment but they would not offer a refund. In addition to leaving me with no partial at all, during that same visit he asked to see my expertly made upper partial (from a different dentist) and returned it to me altered to the point that it no longer sits properly in my mouth. I couldn't fathom what was happening and for fear of coming off as rude, I didn't say anything then. When I finally spoke up to the nurse during the last call to say that their unacceptable treatment of me was unwarranted and inhumane, she slammed the phone down and we haven't heard from them since.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.