ComplaintsforDarryl Ellis Investigations

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Initial Complaint
07/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company contacted me about my late stepfather's estate. TOLD BY THEM and similar agencies I have no claim, as my mother never legally married him. He has no more living relatives so the money can't be claimed by anyone. Darryl Ellis continued sending mailers about my account. I have suffered great emotional distress over the passing of my stepfather, so I called to ask them to please stop sending mail. They continue to send mail. I have emailed, texted, left voicemails and sent letters through the USPS to stop sending me correspondence. They continue. I must get a mailer from them every couple of weeks. It is frustrating and upsetting, and I am in the process of having an attorney send a cease and desist order.
Business response
07/10/2024
Our apologies.

We will add this account to our no-contact list.
Customer response
07/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21962903.
I am satisfied with this response as of this date July 12, 2024. HOWEVER, I will file further complaints if the other party breeches their pledge to stop all contact.
If this party had been trustworthy to do so, I never would have filed the complaint in the first place.

Sincerely,

**** *************
Business response
07/22/2024
I have notified the staff who sent the letters, and have added this account to or NO CONTACT list.

Our apologies.
Customer response
07/29/2024

Complaint: 21962903

I am rejecting this response because:
This is the THIRD time I am filing a complaint. The first time, this company agreed to take me off their contact list. I have since received numerous text messages and mailers through the USPS. This week alone, I received TWO mailers, which is obviously done to deliberately upset and harass me further. At this point, I will be having my attorney draw up a cease and desist order.

Sincerely,

**** *************
Initial Complaint
05/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Darryl Ellis Investations keeps harassing by sending letters I owe someone money. Not true. You also did the same thing to my daughter about 8 years ago. I have blocked your number. If you continue I will fill out a police report. All my family are tired of you trying to scam me.
Business response
05/23/2024
It is so sad that a simple letter can be so misunderstood.
NOWHERE does the letter say money is owed BY the family.
Completely the opposite. Money is owed TO the person identified.
She can simply visit the State of Florida's Unclaimed property website, and see the money mentioned in the letter. I would provide the website address, but if the person cannot read a letter correctly, there is ;little hope she could type a website correctly.
Initial Complaint
01/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter of money owed, located to a person from checking account. Letter looks like a Scam to get information. I have never spoke with anyone at Darryl Ellis Investigations. Stop contacting me.
Business response
01/17/2024
Your letter contains more than enough information about me that would afford you the opportunity for you to ask a local Law Enforcement Officer to check me out. In addition, the site that you used to file this complaint has reviews from 67 people who have used my services. Again, more than enough information to verify this is not a scam.
Initial Complaint
12/06/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company contacted me by phone, email and USPS. They said I had unclaimed funds and they could obtain these funds for a percentage. I agreed and signed their paperwork and sent them my drivers license and they now do not respond to me at all. They kept 100% of my unclaimed funds.
Business response
12/07/2023
I am unaware of any un-returned calls or emails.
However, the information sheet she was provided. initially clearly states that it would take 90-120 days for the claim to pay out.
The State of Florida date-stamped her claim as having been received by the state on 10-22-2023. Therefore it could be February or afterwards before the state makes a decision on her claim.

The money is still being held by the state, and we, too, have not been paid.
Initial Complaint
10/11/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I continue to receive phone calls, texts and now letters to my home stating I owe money even though I have no idea who the claims is saying I owe too also it’s an old phone number ************ which is probably owned by another person. Please stop harassing me or this will be continued further by filing a report. Reference #141968029 MOS-219. Please again stop harassing me!!! Also family members have received letters in different states over the US stating the same thing for the same amount for a person that we all don’t know at all in Wimauma l, FL. So disgraceful
Business response
10/11/2023
Obviously, there is HUGE issue with the English language. NEVER, NEVER, NEVER have we EVER asked for money,
Completely opposite.
We have located money that is OWED TO the person identified on the letter. Our letters, texts, and emails very plainly state this information.
Nonetheless, if you are not the person we are seeking, OR, you simply DO NOT want the money, no problem.
We will delete the account.
Initial Complaint
10/10/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This investigator will not stop contacting me and my family we get letters in the mail text and phone calls on both home and cellphone. It concerns some money possibility owed my son. We are not interested in their services. This has gone on for almost a year
Business response
10/11/2023
If we could get more information, then we would be happy to add this account to our NO SEND list.
The info she has provided DOES NOT provide either the name of the person we were trying to reach, nor the complete address to which the letter was delivered.
Without this info, we have no waying reaching a solution.
Customer response
10/12/2023

Complaint: 20718197

I am rejecting this response because: The business has my name zip code and cellphone # in complaint they have obviously researched my name and have my info in order to obtain my cell phone info This harrassment must stop or I will consider legal action

Sincerely,

**** *******
Business response
10/12/2023
I am out of town for a week, my wife and I are celebrating our anniversary. I have my laptop, and VERY limited resources to work with. If she is unwilling to provide the information asked for, no problem, I will address in about 10 days.

Her unwillingness to provide what is asked for speaks volumes.

Customer response
10/13/2023

Complaint: 20718197

I am rejecting this response because:I am the innocent party here I will not provide information they clearly already have. I am also not surprised by the rude comment as this seems to be their response in many of the complaints. My entire family is NOT interested in your services. Please do not contact me or any other family members.

Sincerely,

**** *******
Initial Complaint
09/25/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company sent a letter requesting that I reach out to them about unclaimed money supposedly owed to someone else that I have no relation with.
Business response
09/25/2023
The account has been added t our no-contact list.
Initial Complaint
08/16/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is the second complaint I have had to make. He's now got his hands on my phone number and is texting me, telling me he will continue sending me letters. I have repeatedly told him to stop. I have received countless letters over the last few years, which is harassment. He's sent letters to a distant family member who doesn't even know the person he's seeking. I have another letter from him in my mail today. He's inflating the amount owed to this person as well. I know the exact amount on ******************************* LEAVE ME AND ANYONE ASSOCIATED WITH ME ALONE! STOP ALL CONTACT NOW!!!
Business response
08/21/2023
Our sincere apologies. The staff member who failed to adhere to the "no contact" list from the previous complaint has been given a week off without pay.
Initial Complaint
08/10/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is called darryl ellis investigation when it needs to be under investigation!!.. complete harassment for well over a year i ignored it for a couple of months thinking it was just junk mail or a scam . But when i started to receive phone calls and text messages at this point now is an invasion of my privacy and harassment!!.. How does this company even have personal information about people and their contacting everyone who’s information comes up in your system about people we have no idea about OWED “so called funds” seems rather fishy. Remove me from your call log or i WILL pursue legal action.
Business response
08/11/2023
Her info will be added to our NO CONTACT list.
Business response
09/02/2023
The person who made these contacts has been given a week off without pay.
Initial Complaint
07/27/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They keep sending me letters and I do not want to hear from this company or have anything to do with this company anymore
Business response
07/27/2023
We will add this account to the no contact list. Understand, there is always a possibility that a second notice may have already been sent.

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