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          River City K9 has 1 locations, listed below.

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            Business ProfileRiver City K9

            Pet Training

            Contact Information

            2579 Russell Rod

            Green Cove Springs, FL 32043

            Visit Website
            (904) 406-0661

            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2579 Russell Rod, Green Cove Springs, FL 32043
            BBB File Opened:
            6/25/2020
            Alternate Business Name
            • River City Canine
            Business Management
            • Mr. Don Clark, Owner
            • Ms. Kristina Marcolini, Manager
            Contact Information

            Customer Contact

            • Mr. Don Clark, Owner
            • Ms. Kristina Marcolini, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The business has my three dogs in property currently since April 20th. Im currently in the Airforce. There is no written agreement for this transaction other than pay at pick up. They are trying to rehome my dogs/ discard my property which goes against the service member relief act. We also asked to use our food and provided food but they’re charging us for food. I’m in the military and they are going against the service member relief act. Then, they blocked all communications with us when it breaks there contract saying to keep in contact with us daily
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Hannah F

            06/12/2024

            Do not send your baby here!! Sending my dog to River City K-9 was the worst decision I have ever made. Major attitude problem amongst the workers. Vet bills due to heat exhaustion and dehydration. She left this place traumatized especially after training. She was shaking uncontrollably and no longer was playing with her toys. Made statements that my dog was aggressive which made us worry we would have to put my baby down. I have had her behavior evaluated by two other facilities since this place and they highly disagree with their evaluation. I have my dog going to a new facility and her happy personality has finally come back.

            River City K9 Response

            06/13/2024

            We trained ****** with a free one week program after the Freelands won a raffle. The Freelands' volunteered their name into the raffle. We expressed after training they need to continue it so ****** doesnt digress. We also informed if she bit another employee after training while at our facility that we would ask her to go somewhere else with her. When ****** did bite someone we informed them and showed them picture evidence of the bite and asked them to go elsewhere with ******. At this point, *****, their other dog, was still welcomed to our facility and still continued coming for two weeks. After ****** was told not to come back, then it was brought to our attention the vet bills due to heat exhaustion and dehydration for ****** We were never informed of this before. Then they tried to pressure us into allowing ****** to come back so they can have both of their dogs at the same facility but we could not allow that for the safety of our employees and other dogs. They were not happy about this answer and stopped bringing ***** as well.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

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