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ComplaintsforRPR401(k) LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a follow-up to a complaint filed in January of 2022. The business, though it has indicated it would re-imburse, contact, or resolve the initial complaint has completed none of these actions. My group repeatedly contacted the company & the representative that sold the service - ************************* to no avail. The company appears to have no interest in honoring their commitment to service. Once payment is received, contact and service ceases. This has been an ongoing case and it is unfortunate that businesses like this exist.Initial Complaint
01/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hired Ret Plan Ratings to provide qualified retirement/401k plan leads, back in May of '21, for which I paid $1500 (contract attached below); got nothing. they took payment, then contacted me several times, but never followed with the actual leads/appointments promised. I'd like to get what I paid back, and am seeking resolution. Their phones/emails appear to be disconnected.Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contacted RPR401(k) LLC marketing regarding their services in March of 2022. We paid the company $2,000 to provide us services the following month. these services included 2 paid leads. Once they took our funds, they delayed our leads on a monthly basis and after demanding our money back we were told by our sales rep that the business has been shut down. The business has not resolved the issue, not provided us a resolution timeline, and offered no resolution to our issues. There are now no working phone numbers associated with this business. RPR literally took our money and ran.Initial Complaint
09/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I contracted with *** to provide 401K leads and I was informed today that the owner ********************* is no longer operating the business. I am asking to have my $3,000 that i paid to him for services not performed refunded.Initial Complaint
05/02/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We contacted RPR401(k) LLC marketing regarding their services in January of 2022. We paid the company $1,200 to provide us services the following month. The onboarding and payment process was seamless and easy.Once they took our funds, there was no more contact from the account representative, *************************, or her team. The business committed to providing contacts for multiple company 401(k)s. We have yet to receive a single contact qualified or unqualified.After no contact, no follow-up and no leads, we requested our initial funds back and have been unable to speak to anyone at the company since. The business has not resolved the issue, not provided us a resolution timeline, and offered no resolution to our issues.Business response
05/15/2022
I was not aware of this issue. it will be taken care of this week.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.