Customer ReviewsforKT Performance Inc

they are hard to deal with I been emailing them for about a few days about a part I got from them. The part would not fix I requested a refund cause the part would not fix but they still charge me a restocking fee cause there part would not fit I feel like I got cheated. I feel if I order a part from someone wedsite and put in all my info they the right part should come to me

Thank you for taking the time to share your feedback with us. We value our customers' experiences and aim to provide the best service possible.

I understand that you've been experiencing some difficulties with the part you purchased from us, and I apologize for any inconvenience this may have caused. After reviewing the details of your order and return, I'd like to clarify some points related to your concerns.

First and foremost, we want to assure you that we take all customer complaints seriously. It's essential to us that you receive the support you need when dealing with our products. In your case:
• You ordered a specific part, and we shipped the exact item that you selected.
• When you returned the part, we thoroughly checked it, and it was indeed the same item you initially ordered.
• However, upon receiving the returned part, we noticed that one of the O-rings from the kit was missing.

Our company policy regarding returns and restocking fees is designed to ensure that all items returned are in resalable condition, as missing components or damage can affect the product's overall value. Unfortunately, due to the missing O-ring, we had to classify the returned part as no longer in new condition, leading to the application of the restocking fee.

We genuinely regret any frustration you experienced during this process, but we hope you can understand that our policy is in place to maintain the quality of our products for all customers.

Sent opened boxes that allowed internal diesel engine parts to smash into each other causing damage. Also sent 2 of 8 engine valves even after I called to verify they had ON HAND and those 2 weren't even the brand I was told they were, not in original boxes. After all was said and done, I was now sitting with an engine at the machine shop, no engine parts and out $140 in shipping costs that they refused to refund that was THEIR fault. Yes, I have pictures of how the box arrived, and even had other mechanics in shock at how the parts looked. Pathetic. Pay more elsewhere. Had they handled it professionally, I'd have just gotten another kit sent. They now lost all my other business for the remainder of parts such as cam, lifters, turbo, pipes...another $2000.00 plus they just lost.

Hey Michael, I just wanted to clear a few things up. First of, we are sorry that your order experience did not go the way that we would hope. But there is a few discrepancies from what was advised before and what you wrote here.

With the damaged damaged engine overhaul kit, it was shipped in the original packaging that we get them from Ford. While it is normally not an issue (we ship 3-5 kits per week with zero issues), it seems that the main bearings in your kit were damaged during shipping. We offered to expedite a brand new set of bearing to you at no cost to replace the damaged parts. You decided that you waned to return the entire overhaul kit and did not want the bearings to be replaced.

On the MAHLE Exhaust Valve, they were shipped to you directly from MAHLE. While it seems that they did short your order which we were going to have them replace the missing 6 valves, you said that you did not want them. You advised that you did not like the packaging that MAHLE put them in and you did not thing they were MAHLE even though they they shipped directly to you from MAHLE.

When you returned everything, we waived all of the restocking fees and they only deduction was for $13.80 on the shipment of the exhaust valves as there was nothing wrong and they were actual MAHLE products.

If you would like to discuss it further, please feel free to give us a call.

Wow...just wow..
Offered new bearings,don't recall that or the fact other things MAY have been damaged, but whatever...I wasn't about to go digging through everything to see what else what hurt...The rear seal is kinda important and it was just left in there to have heavy wrist pins smashing into it and I was to assume the lip on the seal was perfectly fine??? Or hold my breath and wait until back in the vehicle and have the engine leaking oil....the packaging INSIDE the box was CLEARLY CUT open, not tore open from shipping, especially since I was told YOUR employee OPENED the box to go through the stuff to make sure everything was there or see if it was Factory ford or other brands and that some other employees didn't seal the boxes back up. Some of the valves seals were laying inside the wrist pins and the bag with the seals, opened up, were clean on the other side of the box. Your company packaging tape was used to seal the outside box back up while NONE of the inside boxes that were cut open were sealed back up leaving other parts to move around freely during shipping. It is my understanding after searching and several phone calls that it is possible, not guaranteed, that Mahle may have been using Enginetech valves due to the pandemic. I was told beforehand that you guys would find out but never got a straight answer. The packaging as well as the valve themselves have Enginetech numbers...anyone would reasonably come to the conclusion that the valves were not Mahle brand as all my Intake valves have Mahle numbers and not Enginetech. I have NO issues with the valves and them being returned but still, 2 valves do NOTHING for me needing 8...So i guess build it with 2 exhaust valves?? C'mon Man! That why I call or email beforehand to verify you had before ordering and not hope for the best. You received the pictures and then try to defend yourself??? Instead I'll just post the pics online and let people decide for themselves after seeing what I saw open opening the box...Talk is cheap but a picture says a thousand words. I'm not into discussing or working out anything. I'm out +/- $130 with nothing to show for it, more delay in my engine build and lack of vehicle usage...the cost is more than just the cash. I'd give y'all a consumer grade, but there is no number lower than zero...I'll gladly give my money to someone I haven't lost all respect for...
Good day