Business ProfileforArk Plumbing Service, LLC

I called them to have an inspection done to troubleshoot a bad sewer line. They quoted an $80 service charge to come to the house. The technician arrived and introduced himself as the "field supervisor" with decades of experience. After a brief inspection and conversation, he recommended that they use a camera to inspect the line. He said if I approve the cost of the camera service he would waive the $80 service charge. He quoted the camera inspection at $600, however, also indicated that that cost would be credited towards the cost of the actual repair if authorized. To wrap my head around the $600 and BEFORE I committed I asked him hypothetically what the cost would be to replace the section of sewer line and was quoted $3000 plus tax. As I anticipated this amount, I agreed to the $600 camera fee and he began his diagnosis. A 20'-25' section of the sewer line needed to be replaced. The conversation included a confirmation of the amount needed to repair the line. I agreed to the $3000 and told him to let's get it going. All was good and he was calling the office to get us scheduled for the sewer line repair. This took about 20 minutes and then he came back over to go over the estimate. He then told me that the repair was going to be 12K-15K because they would have to hire a mini-excavator to dig a portion of the trench (4-6' deep) Obviously this seemed extremely high. How did we go from a $3000 quote from your "field supervisor" to 12K-15K? The $600 camera fee and service were agreed upon based on the $3000 estimate that was given. So now that I am questioning the costs and where the extra 9-12K in costs are coming from he said he must now collect the $600 camera fee since I am declining the work. The authorization of the camera fee was based on the initial quote of $3000. THIS IS A DECEPTIVE BUSINESS PRACTICE. I would not have agreed to the camera fee if I was told this repair was anywhere north of 5K. I agreed to the camera service based on the initial estimate.