Business ProfileforThe Generator Guys

On 08/07/2023, I hired Forrest Jordan and Associates "The Generator Guys.". On 08/16/2023, I underwent spinal surgery and rehabilitation. While undergoing surgery and rehab, I missed a message from my credit card company requesting that I verify the charge of $150.00 from Forrest Jordan and Associates, known to me as The Generator Guys. At the time, I assumed the bill was paid. I have no issue with paying the $165.38 which includes two (2) months late fees so far. However, the only outstanding invoice I received by mail was on November 3, 2023 in which Ms. Diane Ireland accused me of "hanging up on her" which I have absolutely no memory of doing. The oversight was on my part, however, there is no instruction on how to make the payment by phone, website or billing address to send payment and no one has responded to my written and/or phone message to pay the bill and late charges. The note from Ms. Ireland stated if not paid, they would put a lean on my property. (Copies Ms. Ireland's printed note and outstanding invoice can be provided if necessary.} Meanwhile, I'm incurring more late fees and possibly a lien on my property. I need someone to reach out to them, perhaps through the local service office in Gulf Breeze, Florida. They provided me with a contact number for Ms. Ireland (850-220-8970) but I did not receive a response to the message. Please advise if the BBB can mediate a resolution in this matter. We currently have an excellent credit rating because we do pay our bills on time. Thank you for your consideration.