Customer ReviewsforReef Runner Remodeling and Repair, LLC
9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rick A
5 stars04/25/2024
This is the 2nd time we used Reef Runners for a bathroom remod. Once again they did not disappoint! Kenny, Matt and Mike did an awesome job and were very meticulous in their efforts! Cannot ask for much more! Reef Runners will be 1st on my list to call for any future home remods!Review from Brenda B
5 stars03/08/2024
Six months ago, I moved to Gulf Breeze. When asking for referrals for professional, remodelers, Reef Runner was mentioned by several people. After working with them to remodel the primary bathroom and to do exterior painting, it was evident why they were so highly recommended. Reef Runner checked all the boxes for ethical, knowledgeable, and dependable remodelers with whom I would want to work. Whenever anything unexpected came up, which always happens in a remodel, I felt like I had a partner in making it work. Design ideas, artistry and project management were outstanding. , Throughout the project supervisors, including the owner, were always checking in and immediately responsive when needed. Their employees were very talented and professional. it was obvious that my satisfaction was primary. As a result, I have an exquisite new primary bathroom and a beautifully painted front door and garage door. Actually, I felt like they were trying to please their own family. The owner and employees of Reef Runner always made me confident that I would end up with a beautiful product. And I did. They were meticulous, very neat in their work and very protective of my home. I look forward to using Reef Runner again for future projects. I highly recommend them to anyone looking for an outstanding remodeling company.Review from Vesi W
5 stars02/07/2024
We hired Reef Runner to remodel completely our guest house. Everything needed to be done - moving a wall, moving the electrical panel and complete rewiring of the whole house, windows to be changed, concrete work after re-doing all the plumbing, floors installation, tile work, painting and various installations, you name it - they did it all and spectacularly. Communication throughout the project was absolutely wonderful and professional. Everytime something needed to be addressed or changed they rolled their sleeves up and did it. We highly recommend them to anyone looking for a trustworthy, reliable and competent company to transform their home dreams into reality. Thank you Reef Runner and keep up the good work!Review from Lindsey K
5 stars11/13/2023
Reef Runner Remodeling and Repair is a company you can trust. Reef Runner essentially rebuilt the interior of our house after extensive hurricane damage. They were hard working and able to get us back into our home in a reasonable time frame. Reef Runner is professional, communicative, and does quality work. When we encountered bumps in the road, Reef Runner devised good solutions to problems and did their best to make things right. At the start, Brian helped bring our visions to life. The owner, Gary, is a genuine guy who cares for his clients. We were so pleased with our experience with Reef Runner that we hired them for some additional projects. Kenny transformed our dated brick exterior with a fabulous new paint job, and Warren and crew built us the the backyard deck of our dreams. We are thankful for this company and highly recommend them!Reef Runner Remodeling and Repair, LLC Response
11/15/2023
Thank you so much! It was a pleasure working with your family and we are happy that we were able to help your vision come to life!Review from lisa a
5 stars04/19/2023
We started out with another company which was an epic fail . Reef Runner took over our project which was a big one . We added a 300 square foot addition . The guys were so professional, neat, and most important trustworthy . There were times we had to leave them in our home alone and had no issues at all . They treated us like family !! The quality of work is above and beyond and our addition is absolutely beautiful !!Review from Kim M
5 stars03/16/2023
We needed a total home renovation, not by choice though. We had a water line leak that caused damage to our floors, cabinets and walls, therefore flooring, kitchen cabinets and countertops and trim and sheet rock had to be replaced and the whole house repainted. I was devastated because our beautiful home was so damaged. There was only one company that I trusted to put my home back together- REEF RUNNER! I trusted Reef Runner’s owner, Gary Winkler and his team because a year prior to this needed Reno, they built our beautiful outdoor kitchen - and that experience was flawless. Countless calls and messages were always answered with Gary’s reassurance that everything will be okay and that they’d get us back in our home as quickly as possible. There was continuous communication throughout the whole process. Not only did they get us back into our beautiful home on time they got it done two weeks ahead of schedule. Shout out to the the RR team- they were all eager to please often going above and beyond! The RR team is trustworthy, neat, perfectionists- and all around great, hardworking people and we appreciate them all so much!! We liked our home before but now we LOVE it-it was put back together better than its original condition! Thank you Reef Runner!Reef Runner Remodeling and Repair, LLC Response
03/17/2023
Thank you Kim! We greatly value our customers and love that you have trusted us with multiple projects! It is always a pleasure working with you.Review from Cathy B
5 stars03/15/2023
Reef Runners Remodeling did a total renovation of our outdated home. They were professional and courteous in all of our interactions and the quality of work was superb! Not only did they exceed our expectations in terms of speed of completion, they made useful suggestions and added a few projects which greatly enhanced the renovation. I would recommend them highly for any home renovation project!Reef Runner Remodeling and Repair, LLC Response
03/17/2023
Thank you! We are happy that we were able to help transform your home into what you had envisioned.Review from Patsy C
1 star02/26/2023
KEEP LOOKING! Worst mistake of our lives is selecting Reef Runner to rebuild our daughter’s home after a massive fire. If I’d known 19 months ago what I know today, I NEVER would have selected them. Thinking they were an answer to a prayer actually turned out to be a trip into hell, absolute hell! Once you sign their contract, you lose ANY and ALL ability to negotiate, to withhold funds due to no work, poor work, excessive completion time, added costs, damage to property, poor to no communication for months on end, then you have to “jump” when they finally get moving and start communicating. On their contract, “”At no such time shall customer withhold payment of any task/job/service that has been completed by RRRR.” I am 66 years old and I have never seen or met a more proficient liar than the owner, Gary Winkler. If he isn’t lying, he’s making excuses. What was to have been a 12 month rebuild turned into 19 months. At the year mark, my daughter gave up her 900 square ft apt and was basically in a hotel room for 7 months. We took in her huge dogs during that time and it caused quite a bit of damage to our home, not to mention traumatizing our 3 cats. There has to be a better GC than Reef Runner so KEEP LOOKING!!Reef Runner Remodeling and Repair, LLC Response
03/13/2023
We were shocked by this review as this customer and her family were extremely appreciative and giving accolades to our work during the final walk thru with the project manager. As per our usual practice, at the walk thru, we requested a punch list of anything we may have missed or that the customer found unsatisfactory so we could take care of it prior to requesting final payment. All items that we were told of were completed and customer then paid final payment without any issues or arguments. This customer signed the proposal online July 23, 2021 but did not immediately supply the 10% deposit required to reserve a spot on the board. We let all of our customers know that we are booking several months out due to the high demand for our services. Once the customer paid the 10% deposit, we began communicating with the Architect and the truss company. Due to the customer request to change the ceiling height from the original height in the home, there was much discussion back and forth between the Architect and truss company to come up with the best and safest design to meet the customer request. All of this took place during the material shortage caused by covid. By the time we received the final engineered drawings and various required permits from the county and city, it was May of 2022 when we were actually given permission to start moving on this job. We completed and received final payment from customer in February of 2023 so we actually completed this in less than 10 months not 19 as stated by the customer. Even though we completed the actual work in less than 12 months, the customer failed to mention that Reef Runner compensated her $4000 towards their daughters rent to help them out. A project of this magnitude requires much background work and it is understandable that the customer might feel as though nothing is happening because they cannot see physical progress. However, the customer was updated through emails during the discussions with the architect and awaiting permits to be issued. As for our contract, it is a simple contract used by general contractors and construction companies. In fact, it is a template that we downloaded and plugged our name into, so there is nothing out of the ordinary or more confining than what you will find from other contractors. The final thing we will address is the slanderous comment about our owner as there is no truth in her claim. In fact, we have many repeat customers who state one of the main reasons for continuing to choose Reef Runner over other companies is due to Mr Winkler's honesty, integrity and commitment to customer satisfaction. Again, we are saddened and confused at this customer's review since their communication with us was completely different but we know this has been a stressful time for this family and hope then can find peace and comfort now that they are back in their home.Review from Perilyn M
5 stars08/21/2021
The Reef Runner team did an amazing job remodeling our unit at Summerwind West in Navarre Beach, FL.
~The master bath was completely renovated to include a custom shower, closet, vanity and cabinet.
~The popcorn ceilings were scrapped, smoothed and painted.
~Triple crown molding was added.
~Flooring, light fixtures and ceiling fans were replaced.
~The entire unit was painted.
Many thanks to ****, Kyle, John & Nate for doing an awesome job. I highly recommend Reef Runner for any home improvement projects.Reef Runner Remodeling and Repair, LLC Response
08/24/2021
Thank you so much Mrs. ********...We are glad we could help make your vision a reality!
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
Business hours
Today,7:30 AM - 4:00 PM
MMonday | 7:30 AM - 4:00 PM |
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TTuesday | 7:30 AM - 4:00 PM |
WWednesday | 7:30 AM - 4:00 PM |
ThThursday | 7:30 AM - 4:00 PM |
FFriday | 7:30 AM - 4:00 PM |
SaSaturday | 7:30 AM - 4:00 PM |
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