ComplaintsforKittensUp

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought an OSH kitten from Kittensup and he had such serious motor function skills depleted within 2 months of receiving him that he had to be euthanized at 6 months old. It was absolutely heartbreaking as the kitten was so beautiful and loving. I suffered emotionally. The Vet said it was either a genetic spine disorder or the kitten got a serious illness at a very young age that caused the kitten to lose almost all its motor skills to the point the kitten couldn't defecate. Kittens Up was contacted at the 1st sign of illness and was sent all info regarding the Vets determination and all the vet bills. I bought the kitten for $3500 and I incurred over $1500 in Vet bills yet Kittens up only offered $1000 for a refund. This company is very fraudulent and will not live up to their promises st

• Initial Complaint

  02/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $4900 for a PUREBRED ***** **** with Dominant Blue Eyes (MC DBE) with breeding rights, to be delivered 12/14/22 - *******************************************************************************************. I received an MC MIX that cannot produce registered kittens, making them less valuable to the public, and it would be UNETHICAL to breed with two heart dysplasia defects, MVD and AV, diagnosed on 02-17-23.diagnosed congenital cardiac disorder in cats is mitral valve dysplasia (MVD). In this condition, the mitral valve, which normally keeps blood flowing in one direction from the left atrium to the left ventricle, is malformed and becomes leaky, allowing blood to flow backwards into the left atrium when the ventricle contracts. This can lead to the development of congestive heart failure resulting in clinical signs of difficulty breathing, exercise intolerance, weight loss, and/or vomiting.1) They falsely advertised or misrepresented the breed of the kitten as ***************, he's NOT.2) They said the kitten could be used for breeding, NOT TRUE.3) They've offered no fair compromise, such as a refund (they pickup), replacement with a dbe purebred MC or a purebred MC female (not dbe) at no cost in addition to this kitten. They did however offer a FULL REFUND on December 31st 2022, if I deliver him to *******, but I'm in **********. They clearly take responsibility, yet want to sacrifice nothing.4) Diagnosed by a certified cardiologist with TWO heart defects!5) The paperwork they provided is stamped "NOT FOR BREEDING", and the cardiologist said and noted he SHOULDN'T be bred!Lastly, it shouldn't be my responsibility to get this kitten back to *******. They attempted to fraud me and have unclean hands. Had they been upfront and honest, I WOULDN'T have purchased him. Perhaps if consumers weren't forced to pay for the return of fraudulent items, there'd be less fraud. Merchants that choose to fraud the public shouldn't be entitled to anything. Please help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩