ComplaintsforVenini Furniture, LLC
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I ordered a living room set, futon & 4 ottomans. I paid my order in full. He sent me images that he received order and was set for delivery. I received most of my order except the two ottomans on photo. He reassured me I would receive them but when I txt him back to ask for a time frame he blocked me. Sent him an email which he replied he will have them delivered once he receives them. Its going on three weeks no calls or emails in response to my two ottomans delivery. I am seeking either my two ottomans or full refund of $500. ThanksInitial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Absolutely terrible experience. I spent nearly $2,000 on a bed frame, and paid to have it shipped to ********, only to receive the bed cracked and broken. I was extremely disappointed, as I had already waited almost 2 months for the bed to arrive. I immediately took pictures and shared them with Veninis owner and team. The Company refused to respond to me for weeks, calls and emails went unanswered. Finally the owner answered the phone and was horribly rude to me, and did nothing to rectify the situation. I sent 20+ pictures to the Company and they kept responding asking for more, and would wait weeks in between sending requests.Well now it is May, 6 months since i purchased the item and 6 months since I originally reached out to Venini to report the damage. There has been ZERO resolution thus far, despite my 50+ calls and emails. Even worse, the Company has not responded to me in weeks, ever since I declined their $100 offer. How does $100 make a broken $2000 bed worth it? It doesnt.Unfortunately it looks like I will have to take the Company to small claims court to address the matter. I am posting to spread awareness and to prevent other people from the nightmare I am experiencing.Lastly, the store is running a scheme by accepting Venmo and Zelle payments. AVOID THIS STORE AT ALL COSTS!!
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Contact Information
308 W Hallandale Beach Blvd
Hallandale Beach, FL 33009-5444
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.