ComplaintsforBest Western Hallandale Inn
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,We reserved this hotel from Dec. 27 to Dec. 30 and the Itinerary # **************. After we checked in for the first night, we met serveral problems of the room. First, the window can not be covered and the outside noise is so loud (this hotel is close to a highway). We were unable to sleep due to the outside noise. Second, several applicants, such as coffee machine and lamp, were not working. Third, all bedding is very damp. We requested to change a room, but they refused it. We then requested to leave, but they told us that they will charge for one night if we leave. We left at the morning of the second day. The room of the hotel is so horrible, and they never tried to help us to resolve the problem. We requested that the hotel refund us the total of $169.05.Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I arrive at this hotel on March 23, 2023 which smelled like a chemical dump. I advised the hotel and HQ about the smells. There is a similar review regarding these disgusting smells. The hotel charged me and put holds on my bank account. I want the remaining amount taken off my account. This hotel should be shut down for environmental concerns.Business response
05/09/2023
This guest only stayed with us two nights as courtesy we refund the remaining night and offer her a $50 off for her next visit
*********************
General Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.