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Complaint Details
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Initial Complaint
09/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They fixed my watch but they were trying to get me to pay for a watch specialist to look at itBusiness response
09/30/2023
Hello,
********************************* originally contacted us about this issue yesterday, 09/29/2023, through BBB.org to express his concern that his watch was improperly repaired by us in the recent past. In his case, we had inadvertently provided him with a faulty pin for the watch band a few weeks ago. We corresponded with him by email and informed him that if there was no damage (even unintentional) on his part that we would replace the pin free of charge. By email, we settled on the fact that he would visit Jewelry Depot at some point between 11 AM 7 PM today, 09/30/2023. ****************** arrived shortly after opening today, 09/30/2023 and we replaced the pin free of charge.
****************** expressed to one of our Sales/Service Consultants that he was worried that, despite replacing the faulty pin, the same issue might recur. At that point we offered ****************** an expert evaluation by our Watchmaker, which would of course be free of charge. He declined our offer and left the store. If there is some issue with the watch which caused the first replacement pin to fail, our watchmaker would have uncovered it and we would have asked ****************** how we should proceed from there. We NEVER charge for expert evaluations by our Watchmaker and our customers are NEVER under any obligation to authorize any necessary repairs, if the Watchmaker discovers the need for said repairs.
We apologize if our Sales/Service Consultant failed in his duty to inform ****************** of our policy, but, nevertheless, we never would have, nor have we ever charged for an expert evaluation by our Watchmaker. ****************** is free to bring his watch to us at any time, Monday Saturday, 11 AM 7 PM, and we will gladly arrange for the no cost and no obligation expert evaluation of his watch by our Watchmaker.
We hope that this explanation is satisfactory to ****************** and the BBB and are available if either ****************** or the BBB have any additional questions on this or any other matter.
Sincerely,
********************
Vice President * Director
Jewelry Depot, Inc.
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Contact Information
250 N Federal Hwy
Hallandale Beach, FL 33009-4351
Business hours
Today,Closed
MMonday | 11:00 AM - 7:00 PM |
---|---|
TTuesday | 11:00 AM - 7:00 PM |
WWednesday | 11:00 AM - 7:00 PM |
ThThursday | 11:00 AM - 7:00 PM |
FFriday | 11:00 AM - 7:00 PM |
SaSaturday | 11:00 AM - 7:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.