ComplaintsforMia Belle Girls

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Halloween costume on September 2, 2024. Website said it would arrive in about 15 business days. I have contacted *** Belle twice and have not heard anything from anyone at *** ******************* When I go to website and put in my Order number and Zip code, it says it still has not yet shipped-- it's Oct 3rd! CANCEL MY ORDER!!!!!!This is a scam. Scam! if it's not a scam, it's at least a terribly run business and website. I want my money back.

  

  Business response

  10/03/2024

  We apologize for any inconvenience. We have now canceled your order. 
  We apologize for the delays and inconveniences you experienced. 

  Customer response

  10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have emailed the company multiple times and have not received a response. They still havent shipped my order or provided an update.

  

  Business response

  10/01/2024

  Good Morning. 
  We apologize for any miscommunication. However, when I look at Order L46461 I am shown that the order was canceled and refunded in full 
  as we received an email order cancellation request yesterday, 9/30/2024. 
  We apologize for any miscommunication or misunderstanding. 

  Customer response

  10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********-******

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered there mystery bag and gave them my granddaughters shoe size they sent me the two pairs of shoes they were both the size I said and 1 pair didnt fit so I asked for and exchange they said they cant exchange it why? Its not my fault they were made smaller then the other pair they shouldve known before they sent it to me so now I have a pair of shoes my grand daughter cant wear and they were her favorite out of both the pairs not right.

  Customer response

  09/27/2024

  I am waiting on another pair of shoes from them and I havent received them yet they are actually little girls boots

  

  Business response

  09/30/2024

  Hi. 
  The customer did purchase a mystery box for 2 pairs of shoes. However, this item is listed on our website as "FINAL SALE" and is not eligible for return. 
  This information is posted clearly on the product detail page in the description area, please see screenshot. This information is also explained on our posted 
  Return Policy, please see attached screenshot. 
  The customer ordered the Mystery Box with this information clearly visible. Now is upset because she can not return it. 
  The customer then went and threatened us every way she could via email demanding to allow her to return this Final Clearance Item

  Please see screenshots attached of emails. 
  
  

  Customer response

  09/30/2024

  They are contradicting themselves they are not telling the truth all I did was say I was giving them a bad review on ****** which I did not

  Customer response

  09/30/2024

  This doesnt say it cant be exchanged it says it cant be returned all I want is a bigger size thats all I dont think that is to much to ask and they are giving me a hard time I dont understand anywhere you purchase you should be allowed at least to exchange if their product is smaller then it should be ? received two pairs of shoes one pair fit and the other pair didnt and Im pretty sure they knew that when they sent them so i actually bought one pair of shoes that are good and the other ones arent so what was the point of that?

  Customer response

  09/30/2024

  Im waiting on these boots and they arent a mystery box but it said they are ineligible for return now when it didnt say that when I purchased them and Im still waiting on them and I purchased them the same day I purchased the mystery shoes 

  Customer response

  09/30/2024

  Im waiting on these boots and they arent a mystery box but it said they are ineligible for return now when it didnt say that when I purchased them and Im still waiting on them and I purchased them the same day I purchased the mystery shoes 

  Customer response

  09/30/2024

  Im waiting on these boots and they arent a mystery box but it said they are ineligible for return now when it didnt say that when I purchased them and Im still waiting on them and I purchased them the same day I purchased the mystery shoes 

  Customer response

  09/30/2024

  Im waiting on these boots and they arent a mystery box but it said they are ineligible for return now when it didnt say that when I purchased them and Im still waiting on them and I purchased them the same day I purchased the mystery shoes 

  Customer response

  09/30/2024

   
  Complaint: 22349722
  
  I am rejecting this response because:This doesnt say it cant be exchanged it says it cant be returned all I want is a bigger size thats all I dont think that is to much to ask and they are giving me a hard time I dont understand anywhere you purchase you should be allowed at least to exchange if their product is smaller then it should be ? received two pairs of shoes one pair fit and the other pair didnt and Im pretty sure they knew that when they sent them so i actually bought one pair of shoes that are good and the other ones arent so what was the point of that?
  
  Sincerely,
  
  **** ******

  

  Business response

  10/01/2024

  Good Morning. 
  Items that have not been shipped will show they are not eligible for return when a return is being attempted, because they have not been shipped. 
  That would be a cancellation not a return. If you would like us to cancel the other pair of boots, 
  I am happy to do so, as they have not been shipped yet. Please let us know how you would
  like to proceed. 

  Customer response

  10/02/2024

  I do not want to cancel the boots my granddaughter wants them for her Halloween costume please send but if they are to small can I return or exchange them?

  

  Business response

  10/02/2024

  Good Morning. 

  Yes, the boots are eligible for return and are not a final clearance or mystery box item.
  Once they have shipped, our return portal will allow a return to be created. 
  Thank you

  Customer response

  10/02/2024

  I was told I could send them back but I couldnt do it on return bee but it had to be both pairs now it turns out I cant return anything or even exchange Im not happy.

  Customer response

  10/03/2024

   
  Complaint: 22349722
  
  I am rejecting this response because:I was told I could send them back but I couldnt do it on return bee but it had to be both pairs now it turns out I cant return anything or even exchange Im not happy.
  
  Sincerely,
  
  **** ******

  

  Business response

  10/03/2024

  I have no idea why this customer rejected the response. 
  Our communication history here I explained that she could return the boots using our Return Bee once they had been shipped. 
  I don't know what she means that she can't return the unshipped boots. 
  I am cancelling the unshipped boots in this order. She does not want to cancel the boots she said, but unhappy because she can't initiate a return for them 
  when they have not even shipped yet. 
  If she is referring to the Mystery Box pairs of shoes, those items were purchased as a "FINAL SALE" item not eligible for return which was shown at the time 
  of purchase directly under the add to cart button. This is also explained on our posted Return Policy. 

  Customer response

  10/03/2024

  I dont know why but they refunded the boots I ordered I did not ask for a refund Im very upset now this is not right these people are mean and dont care anything about their customers 

  Customer response

  10/03/2024

  I never said I couldnt return the I shipped boots this is very disturbing and a very childish answer on their part I just asked if they didnt fit when I received them could they be returned and the answer was yes so what are they even talking about this is not looking like a very good response on their part frankly is rather disappointing I told them I wanted the boots that I ordered to begin with makes no sense to refund them if I could return them if I need to 

  

  Business response

  10/03/2024

  We refunded the boots because you kept complaining for no reason at all to the Better Business Bureau and rejected our replies on the Better Business Bureau site, which counts
  against us with the Better Business Bureau. Therefore we no longer want to keep the issues you are continually experiencing with us up 

  and have proactively cancelled any unshipped items in your order and issued a full refund. 

  Customer response

  10/04/2024

  Ok be childish they are junk shoes anyway the stone kept coming off the red shoes its like you put a play kids ring on them so it came right off and the black shoes with the straps the straps kept coming out of the a slot they shouldve been sewn in its fine keep your junk I dont want it anyway I will get her some boots somewhere else that are made correctly thank you and have a nice day

• Initial Complaint

  09/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I order an outfit for back to school. I tried contacting the company several times. Their preferred method is an email. The company never emailed me back. I also tried calling and there was no answer. The order was placed on July 20th. The outfit was too small and it said I could not return it, which is the exact opposite of their return policy on line. I did end up repurchasing a larger size. All i wanted to do was exchange it for the larger size.

  

  Business response

  09/16/2024

  Good Morning. 
  We apologize for the miscommunication. We recently migrated to all new systems and it seems that the emails you sent, 
  were not received in our email order system. I have manually initiated a return for this order for a full refund. 
  Please find the prepaid **** return shipping label and a return authorization barcode form that should be included with your return item. 
  Once we receive the return we will issue a full refund. Please note that we are not able to accept returns for items that have been worn, used, laundered
  or are no longer in selling condition. I will be on the lookout for your return. 
  We are so sorry for the inconveniences you experienced. 

  Customer response

  09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Aug28, 2024 I placed an order to Mia ******************* I got notification they had delivered package on September ******. I did not receive the package. I have sent three emails to them and they will not reply. We are living on a fixed income raising two great granddaughters. I can't afford to lose this money.

  

  Business response

  09/12/2024

  We have not received any communication from this customer. Screenshots of our emails for this order provided above from both gmail account and our order system. 
  This order is for 6 items. All items were shipped together in one package with UPS. 
  UPS Tracking Number: 1ZAF8620YW96460618
  During the checkout process, the customer provided us shipping address: 
  ***** ********
  ****************************
  ******************
  UPS confirmed delivery to this shipping address on 9/5/2024 and it was signed for by "*******" at this address. 
  Unfortunately, we do not issue refunds for orders that have been "LOST AFTER DELIVERY" 
  We have not received any communication at all regarding this order or an issue with this order. 
  
  
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Never received my shoes

  

  Business response

  09/11/2024

  **** Tracking Number: 9261290318419737530545
  **** Tracking Link: *************************************************************************************************************************
  We apologize that the customer received an incorrect tracking number. However, one of the items is out for delivery, to the correct city, state and zip code. 
  When I track this item using the **** website, I am shown it is currently "OUT FOR DELIVERY" in ********, MI 49442
  Please see attached screenshot. I have provided the link to your tracking with **** and the tracking number above. 
  

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have placed two separate orders from Mia Belle girls. The first one on July 29th. The second one placed on Aug. 5. I received the shipping and tracking information on the first order as well as the order. I reached out to them about the second order, to see when it was going to ship, since I hadnt received any shipping or tracking details yet. They sent a response that it was also delivered on Aug. 19 and to check in and around my mailbox. I have never received the package and I contacted the postal service. The post office thought that it could have been stolen. I have reached out several times to Mia ****************** asking to do an insurance claim on the package. They just keep sending the tracking number and saying that it was delivered. They wont give me a contact number or any other options. So I am not very pleased with this company. I have been very patient with them and the lack of communication or proper response to my emails. I guess I am out of luck with this order. I would not recommend ordering from them.

  

  Business response

  09/10/2024

  This is not accurate. 
  The customer placed 2 orders. 
  #****** was placed on 7/29/2024 for one item: Girl's Wednesday Addams Prom Dance Inspired Costume in Size 6Y
  This item was shipped on 8/7 and was confirmed as delivered by **** on 8/19 In/At Mailbox at 7:23 pm
  **** Tracking Number: 9261290278833705506852
  Order number 2. 
  #****** placed on 8/5/2024 for one item: Charming Bow-Embellished **** **** Heels in black size 11.5 girls
  This item was shipped on 8/12 and was confirmed as delivered by **** on 8/19 In/At Mailbox at 7:23 pm
  **** Tracking Number: 9261290278833705873749
  Customer is now claiming via ******************** that she did not receive either order. However, per the customer's email received on 8/27 she received order #******
  The customer threatened us via email if we would not replace or refund her she would contact BBB. 
  We are not able to refund items that have been "LOST AFTER DELIVERY" 

  Customer response

  09/10/2024

  I did receive the first order as mentioned in my email. However, I am requesting that they do an insurance claim on the package that is missing. Which are the shoes $30.00 value. Either by a refund or a reshipment. I dont know why one package would be stolen or missing but not the other. Seems weird that I didnt receive notice about shipping or tracking information on the package until I started emailing about them about the shoes. Also I have tried to resolve this issue with them as they are not cooperating at all. They wont give me a phone number to call and discuss this matter. The only way they respond to my email is by sending a tracking number and delivery confirmation. I send a lot of packages to this address and have never had an issue until now. 

  

  Business response

  09/11/2024

  Which item did you not receive? 
  Did you receive the order with the shoes or the order with the Wednesday Addams Inspired Costume Dress? 

  Customer response

  09/11/2024

  I received the dress. 

• Initial Complaint

  08/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered dress July 24th 2024, received item on July 26th, requested a refund July 27th. Sent item back august 6th, Sent multiple emails, ******** messenger, tried calling, leaving reviews. No one will respond to me about my refund and why I still havent received it. No one in their customer service has bothered to answer my questions or get back to me. I would just like my refund & be done with this awful company. This is not how you handle business and there should be some kind of working number I can call their customer service but there is not.

  

  Business response

  08/30/2024

  The customer's information is not accurate. The customer used a third party payment plan company, Sezzle during the checkout process. 
  We have tried to explain multiple times via email and social media messaging that we issued a refund for this order on 8/19.
  However, because they used Sezzle during the checkout process, any refund we issue goes to "Sezzle" and then Sezzle issues 
  the refund to the customer if they are eligible to be refunded. However, if the customer has still not paid Sezzle back the money, then 
  the customer would not receive a refund from Sezzle. We directed the customer to contact *********************** regarding her refund issue, 
  as we have done our part and issued a refund for the return on 8/19 for $29.99
  ***********************: **************
  Sezzle Payment Id: *************************
  

  Customer response

  09/02/2024

   
  Complaint: 22213247
  
  I am rejecting this response because: I received this email on august 22nd stating there was an issue with my returned item even though they are saying the sent the refund on August 19th. I have reached out to them multiple time and never get a response other than an automated one
  
  Sincerely,
  
  *************************

  Customer response

  09/02/2024

  I have multiple screen shots of proof of them not responding to my emails and/or ******** messages despite multiple messages on my part. I got an email on august 22nd stating they were having issues with my refund even though they responded back to you saying they have sent my refund. I can send all the screenshots that I am talking about if necessary 

  Customer response

  09/02/2024

  I have multiple screen shots of proof of them not responding to my emails and/or ******** messages despite multiple messages on my part. I got an email on august 22nd stating they were having issues with my refund even though they responded back to you saying they have sent my refund. I can send all the screenshots that I am talking about if necessary 

  

  Business response

  09/03/2024

  The customer used a third party website to pay for the order total 
  SEZZLE 
  We have refunded the order back to Sezzle, and Sezzle should have refunded her. 
  Once we issue a refund if SEZZLE was not paid in full by the customer, they will not refund them. 
  The customer seems to be experiencing an issue with Sezzle not with us. 

  Customer response

  09/03/2024

   
  Complaint: 22213247
  
  I am rejecting this response because: yall still havent responded to me. If yall had sent the refund why did you send an email after you said I was refunded saying there was an issue for my refund. If the business could just contact me we wouldnt be having to go through the BBB. All I asked for was a response from this business about said refund and still havent heard a thing about it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made a purchase from MIA BELLE GIRLS on 7/15/24 for two items for my daughter (Cinderella costume and the matching Cinderella gloves set). About 1.5 weeks later, I received a text message saying my order was delivered (Cinderella dress only, as the gloves hadnt shipped out yet). I immediately opened the text message to view the proof of delivery photo and it was a photo of someone standing on the side of a road at what looked to be a random apartment complex. I have no idea where it got delivered. I then contacted UniUni via web to inform them that I did not receive the package. Three-four days pass, so I call UniUni and wait for 30 minutes to speak with a representative and am told they are sorry my package appears to be lost and they will issue a letter that I will need to provide to MIA Belle Girls to get reimbursed for the lost item. I do exactly that and am told I will receive a full refund on 8/5/24 from MIA Belle Girls. I then only receive a refund for the gloves that havent shipped out yet. Im now having to fight tooth and nail to obtain the rest of my money for an item I never received, even after being told Id receive a full refund. Its been WEEKS and MIA Belle Girls is still refusing to refund me as they said my package was delivered. I have literally emailed customer service 20 + times with all the appropriate information and documentation of the lost package. I also went on Mia Belle Girls FB page to warn other customers of my honest experience and they have deleted all comments and blocked me (of course they dont want honest negative reviews). A decent company would at least reach out to the customer to see if they can assist if they are so upset they are having to make reviews. This is the absolute worst retail/customer experience I have experienced in my entire life. They are now asking that I fight with my original form of payment company to seek reimbursement for an item I never received. To this day, ** still waiting to get my money.

  

  Business response

  08/23/2024

  HI.
  This order was refunded in full already. I am not sure why open all the disputes and leave negative reviews all over the place. 
  Another Team Member forwarded me your order number yesterday and I attempted to issue the remaining refund. However, as there was an open 
  ****** Dispute at that time, the refund failed in our system. I manually refunded this order directly in ****** this morning. We are so sorry for any inconvenience. 
  As I said in the ****** dispute, the **************** Team Member that you were communicating with is no longer an employee here because of the issues you experienced. 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have $150+ of Mia Belle Girls gift cards issued last year expiring in just two weeks, and when I went to use them on the website on Aug 17th, 2024, it says "Enter a valid discount code or gift card". They do not work! I emailed ************************************ on Aug 17th, 2024 and still have not received any response as of Aug 22st, 2024. The phone number listed on the Facebook/BBB page is out of service, and there is no phone number or chat on the website. I only have the gift cards because the orders didn't arrive on time last year, and I had to return the items. Mia Belle Girls is nothing but a scam because they have issued me invalid gift cards and do not respond to emails.

  

  Business response

  08/22/2024

  This is absolutely not true. The customer has an account under a different name which we were not aware of.
  However, I was able to locate her gift cards under the name of **********************; 
  I combined all 3 gift cards valued at $120 into one new gift card for $190.00
  which was emailed to this customer. I also explained this in our reply to the 1 star Trustpilot review this customer left. 
  Gift Card Code: **********
  Gift Card Value: $190.00

  Customer response

  08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The original order was under the account of my wife, while the review was posted under my account, that is why there was a discrepancy in the name.  Otherwise, everything was factually true.  Trustpilot review has been updated to reflect the resolution:
  ***********************************************************************
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩