9 Customer Reviews
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Review from Oksana M
1 star07/16/2024
This is a scam. I purchased the product in January. In March, I received an email from PayPal saying Im being charged again. I never signed up for a subscription. I contacted customer service and received a written email saying that I will be refunded and the subscription will be cancelled. Despite this, in July, I receive an email from PayPal AGAIN saying they are shipping the product and Im being charged. I called customer service again, on a Tuesday and the message says their customer service is closed. I made multiple attempts to call, all during business hours and the phone number is not functioning.
South Beach Skin Care, Inc. Response
07/17/2024
Hello ******, we do not show any record of you being charged again for a new order. Your account and order was canceled and refunded back in March as requested. Please review the charge with PayPal and contact our customer service team for a potential resolution if you have indeed been charged again at ************. Thanks!Review from Dawn N
1 star06/26/2024
I ordered once from this company dissatisfied with the product. The company tried to auto send the product a second time. Contacted the company had the second order stopped months ago and behold today I get a message from PayPal that they are shipping product and charging me again!!!Not a happy nor satisfied customer.South Beach Skin Care, Inc. Response
06/27/2024
Dear ****,
I apologize for the inconvenience and frustration youve experienced. I understand how upsetting it is to receive an unwanted order and charge after you had canceled your subscription.
I will personally investigate this issue to ensure it does not happen again. In the meantime, I have taken the following steps to resolve the situation:
1. Refund: I have processed a full refund for the February charge. You should see the funds returned to your PayPal account shortly.
2. Subscription Status: I have confirmed that your subscription has been permanently canceled to prevent any future charges.
Again, I apologize for this oversight and any frustration it may have caused. We value your feedback and aim to improve our services to prevent such issues in the future.
If you have any further questions or concerns, please feel free to contact us.
Best regards,Review from Phyllis H
1 star04/03/2024
This company is totally misleading people into ordering the trial and then charging them &****** for a tube of cream! My card was charged $189 on Feb 23 after I ordered the trial. Called customer service and they were very rude! Dont order from this company!South Beach Skin Care, Inc. Response
04/04/2024
This customer has been refunded because she filed a RDR (Rapid Dispute Resolution) with their bank. She placed an order for the trial period and contacted us for a resolution when she was charged. Our customer service team was unauthorized to offer a refund at the time of contact because of the dispute. It a copy of the refund receipt is needed, please let me know.Review from Timi S.
1 star03/23/2024
Life Cell ***** Beach anti aging cream tan an ad on ******** giving a free sample to try for only 4.95 shipping. I thought ok, Ill try it before I spend that kind of money first. Well, the sample came and the first red flag was that it was an awfully large sample. A day after the arrival I got an email congratulating me on my $198.00 a month subscription to Life Cell. I was so angry I immediately emailed them back and cancelled but was still charged $198.00 a month later even after returning the unopened tube. If you have to manipulate customers to sell your products you are not someone I want to do business with. Im not rich and work hard for my money. Never again. Terrible company.Review from Dustin T
1 star03/06/2024
This is a scam company. They get you in with a $4.25 trial then charge your card $189 if you dont return it within the 30 days. Even though this is opposite of what their site says. Its a scam. Paying nearly $200 for a small tube of cream and then having to pay another almost $200 for another all while thinking you are just trying out a product is a SCAMSouth Beach Skin Care, Inc. Response
03/07/2024
Hello ******, I apologize to hear about your experience with us. I have pulled up your account and see we did refund you for your order in full since you returned. The terms of our trial are on our check out page when you place your order, as I see that was explained to you multiples times with multiple representatives from our customer support team. Please let us know if you have any other questions there. Thanks!Review from Priscilla S
1 star02/19/2024
Monthly CHARGED. I Purchage a product for one time and they auto enroll me for the monthly subscriptions. TRYING TO CANCEL AND NOT RESPONSEReview from Mare A
1 star09/09/2023
Do not buy any products from Life Cell. Their products dont work and they make false claims. The before/after pictures are fake. Save your money.South Beach Skin Care, Inc. Response
09/12/2023
LifeCell's products all have a 100% satisfaction guarantee and the reviews on our website are made by real clients. If you would like to discuss a problem with our products or your order, you can contact our customer service team any time at ****************************************** for help or call ************.Review from Cathy Z
1 star04/17/2023
Life Cell diluted or changed the formula of its product line. Before and After photo results are photoshopped.South Beach Skin Care, Inc. Response
04/18/2023
Hello *****, I am sorry to hear you are no longer happy with LifeCell. I can assure you we do not dilute the product nor have we lowered our product's standards. In fact, we constantly upgrade all our product's formulas to best serve our customer's needs and give you the best anti-aging ingredients in the business. I see you ordered with us multiple times but never expressed any concern about the formula or no longer liking the product. If you change your mind and want to try it again, or have any other questions, please reach out to us at ************. Thank you!Review from John S
1 star07/29/2022
Very scammy, sell you a cheap sample to get your credit card information and then **** you $189. My credit card company caught it and closed the card. Doesnt do anything more than any other moisturizer. Stay away from them. Also, called to complain and the girl on the phone talked over me the entire conversation. A ******** company.South Beach Skin Care, Inc. Response
08/01/2022
Hello ****, thank you for leaving us a review. I sincerely apologize for the experience you had with us. We are having a supervisor contact you immediately to rectify this.
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