Customer ReviewsforSansone, LLC

I am a new customer at ******************** who was recommended by my daughter who is happy with the companies service. ****** and ***** had both on separate occasions worked on my a/c unit. I couldnt be more pleased. I highly recommend them.

Thank you for the great feedback! Were glad ****** and ***** provided excellent service. We appreciate your recommendation and look forward to serving you again!

I would strongly advise against doing business with this company. About a year ago, I purchased an A/C unit from them, and they charged me $80 for installing new vents as part of a deal with the purchase. Recently, I contacted them again to have two additional vents installed, only to be quoted an outrageous price of $700 per vent.When I expressed my concern to the sales manager, *****************************, pointing out that this seemed unfair given my previous business with them, he responded rudely and dismissively, suggesting I take my business elsewhere if I didnt like the price. Shockingly, a few minutes later, he called me back and verbally abused me, saying, Go f*** yourself, you piece of ****.This is absolutely unacceptable behavior and a terrible way to treat a customer.

We are truly sorry for any inconvenience this may have caused. We are glad that you have given us the opportunity to discuss this matter with you and help ensure your satisfaction and faith with us. We are always here for you. 

I have been using SANSONE for over a year and have found them to be very accommodating regarding the appointment times and also the technicians who have worked on my air conditioner to be very knowledgeable and will continue to use and recommend

We are honored to have provided you with excellent service. Thank you for choosing Sansone Air Conditioning.

Sansone Air conditioner are wonderful people. I have used them for over 10 years. I had them come out to check on my elder brothers air conditioner. They were so professional and took care of his unit so promptly. Their technician was so courteous dealing with him. I love how they call you and let me know there on there way. They are so professional and do such a great jog. Dealing with the people on the phone and their technicians are great. Use them!!!! Jan

 Your feedback is highly appreciated. Thank you so much for the review!

As a recent widow I have many issues to handle which my husband had handled one of them was the air conditioner yesterday my air conditioner was serviced by Sansone the young man who came did everything that needed to be done in a prompt and efficient manner I had several questions which he answered in a way that I could understand I highly recommend Sansone as a company

Thank you for sharing your experience with Sansone. We're glad our technician could help promptly and efficiently with your air conditioner and provide clear explanations. Your recommendation means a lot. If you ever need further assistance, we're here for you.

We have a service contract with Sansone. Their technicians are always prompt and courteous. We would recommend Sansone without hesitation.

Thank you for your review! We are overjoyed to hear that you had an excellent experience with our technicians.

love working with them. this last tech was As superb at the one before. unfortunately my system has another issue almost 1 Year to the date it was repaired with new coils. very strange to say the least. they are taking care of me and confirmed its all covered by my warranty. very luck by this time. they have done right for customer retention

Your feedback is highly appreciated. Thank you so much for the review!

I had made the mistake in going through Home Depot, because they contracted this company to install my A/C for $4,997.00. This was on June 21st 2022 they installed a brand new A/C, and during the installation the technician installed my my main drain line and my auxiliary drain line in correctly. This caused the A/C to leak all through my brand new ceiling I had just did knock down on. This was the first time. They came out and corrected the issue only for the main drain line to crack on Nov 21st 2022, because of the installation being done once again in correctly. On march 17th 2023 again I had to contact them because the A/C wouldn’t turn on. They came out corrected the issue and then tried to charge me in which I just paid to be done with it even though A/C is not a year old. Jan 7th 2024 A/C cut off again due to the overflow sensor cutting the A/C off because the cut off switch was installed in correctly. Keep in mind I have to take days off of work because of this. Now here we are March 1st 2024 and my A/C once again stopped working the handler outside does not even turn on. I live in Florida and I need a working A/C that I paid for to work. The owner refuses to answer , so I’ve been left with no choice but to file a complaint. This A/C unit is a lemon at this point this is my 5th service call I had to make for the A/C not working. I need the owner to own this issue and give me a new and working A/C. I think the fact that he can’t even respond is no unprofessionally. Again I had to take another day off they said they would be here between 8-12pm March 1st 2024 and it’s 1pm and I had to call the call center for them to tell me there a delay. I lost another day off work sitting in a house at 84 degrees since the night before. They refuse to own that the A/C is a lemon. I definitely do not recommend this company. I want the owner to own this lemon not me and at least acknowledge the complaint a d fix it!!!!

We apologize for the negative experience you had with our company. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.