Share
Business ProfileforPremier Association Management, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- Heathrow, FL 32746-6024
- BBB File Opened:
- 8/24/2023
- Years in Business:
- 1
- Business Started:
- 12/6/2022
- Business Incorporated:
- 12/6/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Diana Sterne, President
- Suzan Kearns, COO
- Contact Information
Principal
- Diana Sterne, President
- Suzan Kearns, COO
Customer Contact
- Suzan Kearns, COO
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mike J
03/25/2024
Premier Association Management, LLC Response
03/27/2024
Thank you for your e-mail regarding the complaint.
At Premier, we pride ourselves on being courteous and responsive to owners and tenants that live in our communities. We have no record of the person waging the complaint, **** **** or ***************************************** as an owner in any of our communities. *********** the tenants have issues that we, the Association, cannot resolve but rather the owner/landlord has to resolve. We do answer phones, however, if our staff is on other lines with owners, or at lunch, we encourage a message be left and we return calls within 48 hours.
All of that being said, we cannot allow anyone to curse at or threaten our managers. When this happens we tell them that they need to call or come back when they can discuss civilly. If it is a call, then we discontinue the call.
Please let us know if you need any further information to resolve this complaint. If I knew the community, I may be able to find more information from the staff on the incident the owner is referring to.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.