Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 3, 2024, I reached out to AAA after my tire shredded while driving my 2011 *** X3. The representative asked if I had a spare tire to which I responded I wasn't sure. We both repeated these lines at which time she said she would set me up for a tire change, and if I didn't have a spare, it would be towed. I told her if I don't have a spare, I would need a flatbed tow. She acknowledged it. I got out in the rain to check to see if I had a spare and didn't have one because X3's have run-flat tires. As I was calling the tech, he was pulling in the parking lot in a AAA flatbed truck. I told him as he pulled up, I didn't have a spare and I would have to be towed. He made room for my granddaughter and I to sit, hooked my vehicle up and towed my vehicle to my residence. At no time did he look for a spare tire and attempted to change my tire.When I contacted AAA to make an inquiry about having my vehicle towed to the dealership, I was told I was allotted four tows a year and the next one would be my last tow until April 2025. When I asked for the breakdown, I found two tows were charge to my account for November 3, 2024. I was told it would not be reinstated.

  Customer Answer

  Date: 12/03/2024

  AAA afforded me the fourth tow today without an additional charge.  This complaint can be closed.

  Thank you for all that you do.

   

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to purchase insurance for my 3 children. I explained to ***** ****** ************************************** of AAA Life (CA 0D76209 and FL G163863) exactly what I needed. She gave poor service and upsold me on a Whole Life Policy when it should have been a Term Policy since it was for just-in-case something happened to my children unexpectedly. She called each Adult child and explained what they needed to do to complete the application process. She took my payment for the 3 policies. She told me that I will receive a copy of the policies.When the pending payment was charged to my credit card, I contact her to find out where were the policies she promised me? She said no one signed the policies. I asked her, did you inform my children to expect an email to sign the policies? She did not respond. I told my son, ********* ******* **** to locate the email and sign it. When he did, I received the policy and he was the owner and insurer. I contacted her several times asking why was the policy set up that way when I told her what I wanted. She said I never asked for that. She knew exactly what I wanted but since she wanted to make more money for a Whole Life policy and additional riders, she knew I would not have paid for it. Because of all of the problems, poor customer service, and lack of professionalism I requested that all policies be cancelled. My children called to cancel and two of them were able to cancel over the phone but ***** ******* told me they would not allow him to cancel over the phone.I would like to make sure this does not happen to anyone else and would like for you to investigate into how many people my have been unknowingly upsold a Whole Life policy when they needed a Term Policy. Please feel free to contact me for copies of the email communication and any additional information you may need to complete your investigation. Thank you have a great day, ********* ******* *** a very concerned US Citizen

  Business Response

  Date: 11/20/2024

  Please route this case to AAA in ********

   

  Sincerely.

  Lakshmi Pal

  ************

  Customer Answer

  Date: 11/26/2024

  Issue resolved, payments refunded, and policies cancelled.

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought Help from AAA, had an issue with my car and needed it towed. The driver that came out seemed inexperienced and rude when he couldnt figure out how to tow the car. He told me another truck needs to come out to get me, I asked if he would call dispatch, he said that was my job. Very rude. After leaving me in the rain with my car, he reported me as rude to AAA and got me blacklisted so no one will tow my car, why is this behavior acceptable?

  Business Response

  Date: 05/07/2024

  Discussed service delay with ************** and provided Entitlement Credit for the inconvenience.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, In short, i purchased a policy (car insurance) thinking that I needed on the ***************************************************************** affect and I did not need from AAA. The policy was done at 12:00 and my cancdlation was at 1:30 which in total came back to 417. I also had to purchase roadside because they said I needed that as well which was 75 dollars. When I cancelled I was told that I had to pay a 25 cancelation which they received and also was told it would take 3-5 business days... It has been more than that and I am getting the run around

  Business Response

  Date: 05/07/2024

  HELLO,

  A REFUND WAS ISSUED ON 04-29-2024 ON CREDIT CARD ON FILE. PLEASE CHECK WITH CREDIT CARD TO VERIFY REFUND IS SHOWING. SOMETIMES DEPENDING ON CREDIT CARD COMPANY, IT COULD TAKE 5-10 DAYS TO SHOW.

  AAA

  Customer Answer

  Date: 05/18/2024

  They did not make a good faith, Im the one that reached out multiple times with to no avail. It wasnt until you that someone reached out. They held my money. Period. 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for Work Order: ********. I requested a flatbed tow service for my cousin's car at 5:10pm, was promised service by 5:36pm. Over 3 hours and five phone calls later and I AM STILL WAITING!! This is by far the worst service I've ever experienced being a AAA member. I want some kind of credit or reimbursement for this horrible service! At the very least, this tow service should not count towards my yearly allotment for this extensive delay!

  Business Response

  Date: 05/15/2024

  We spoke with ****************** on May 15, 2024 via telephone and the matter was resolved.

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive asked AAA three times for a membership card. Two times via phone and once via their online support tool.Each time I call they state they are doing everything they can for the environment and I should use the mobile app instead. I insist that I want a physical card in case I am without my phone when I am in need of their services. After going back and fourth with me for a bit, each time the customer support reps have agreed to send me one, yet I never receive it.Lets be honest AAA wants to save money. by not printing physical cards. The environment is not their primary concern.

  Business Response

  Date: 05/07/2024

  HELLO,

  ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN ** WHICH IS NOT IN OUR JURISDICTION. PLEASE USE AAA.COM TO DETERMINE THE APPROPRIATE AUTO CLUB.

  AAA

  
  

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, other than the fact they should probably consider turning off CAPS LOCK.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted, PREMIER MEMBER,both of us, the complaint a few minutes ago, of AAA leaving my husband on busy highway for over 2 hours and tow truck never called, and asked for the reimbursement, of $40.70 for the tow truck we had to pay to get car to a safe place before we called AAA for the 4th time to then tow it to the mechanic shop. Not only do we want the reimbursement refunded, impossible to do online, but WANT OUR PAYMENT REFUNDED, as WE DID NOT GET SERVICE FROM AAA WHEN NEEDED, and paid and had not used in over a year. We want to cancel our membership and have our payment refunded, for services not rendered. WE DO NOT WANT A DISCOUNT OR FREE NEXT RENEWAL, WE ARE DONE WITH AAA, no longer reliable at all.

  Customer Answer

  Date: 03/21/2024

  PLEASE CANCEL THIS COMPLAINT, it has been resolved and WE ARE KEEPING OUR AAA MEMBERSHIP, DO NOT CANCEL, THANK YOU,

  *******************/                CANCEL COMPLAINTS  WITHDRAW

  Customer Answer

  Date: 03/22/2024

  PLEASE CANCEL COMPLAINT, HAS BEEN SETTLED AND RESOLVED, WE WISH TO KEEP OUR MEMBERSHIP WITH AAA FOR THE 2 YEARS WE PAID FOR.  THANK YOU, *******************

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/3/23 My wife called AAA after her ***** Passport had an issue turning on in a store parking lot. First towing company came, tried to fix the issue, and when they couldnt said they had the wrong truck. So they reported back to AAA and had another truck sent. When the second truck arrived they also tried to load the car and then said their tow truck was incorrect, and the initial one was right. We then called AAA who was unable to find out which was the *********** to send. Im not sure how this is possible when this is a very popular car, seems like incompetence on both the towing companies and AAA. We spent 3+ hours waiting for AAA only to have to call State Farm to have it towed correctly. Will be cancelling our AAA service and requesting payment for our membership back.

  Business Response

  Date: 12/05/2023

  
  Please forward to ********* Alliance at ************************************************ for review/response. Physical address at
  **********************************************************

  Thank you.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years of service that I never used. Not the problem. Paid 125 each time, on time, not the problem. Called to get my car 10 miles home and spent 7 calls over 2 days and 3 plus hours trying to get it towed. First tow was promised within hours. Call back from AAA said they'd come 8Am tomorrow. Next call was at midnight to inform me that were still coming at 8AM. 11 AM on day 2 I called and was informed the tow company couldn't show up. Second tow company called and dispatched. 7Pm call was informed the tow company wouldn't be showing up. Called the next morning to see when tow was coming and all tow calls were closed. Was told the tow company would be out 2 more days later making me wait 4 days for a tow. When i informed them I wanted a tow or my money back my account was canceled and a partial refund issued. Joke company offering no service.

  Business Response

  Date: 12/01/2023

  Please forward to AAA Missouri at ******************************* 
  ***** * ***** ** ***** ***** ** ***** for review/response. Thank you.

• Initial Complaint

  Date:11/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a service I’m not recieving. I have called in two tows and no one showed. First time no call no show. Second. I put the call in for a tow at 2 pm and called several times for update. No update was given. The tow driver called at 430 said it be a few hours. At 745 I called triple an again. They said it be within the hour. At 9 pm I called and no one had shown. My keys and vehicle were left stranded. Then there’s no system to file complaints.

  Business Response

  Date: 11/29/2023

  Please forward to **** **** ***** at **************** *** **************** Thank you.

  Customer Answer

  Date: 11/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  it’s a automated message that doesn’t help resolve complaint
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 12/01/2023

  Physical club address to AAA Colorado is 
  **** * ****** ** *** *** ********* ******* ** *****

  Thank you.