Business ProfileforMike Scott Plumbing, Inc.

In the fall of 2023 my water heater stopped working. Mike Scott Plumbing were prompt to respond. The technician fixed the problem quickly. He did advise that it was an old heater and if the problem persisted we should replace it. The problem did not persist. However, early December, I ran out of gas, which was 4 months early, at least from expected. I filled the tank 96 lbs to the cost of ******. Three months and 9 days later I ran out of gas again; there are only two residents in this home. I called the gas company, figuring there must be a leak. The technician came out, tested their equipment and found no leaks. So, he came in to check the stove and the water heater. What he found was the water heater was leaking because the plumber had not tightened up all the part he replaced. The gas technician said the leak could have blown our home up at any time. I contacted ***** at MSP. He said he needed a statement from the gas company. I tried for two weeks and finally a lady explained to me that they do not have anymore of a record then the ticket that I received. I sent this ticket to ***** explaining the situation again. I do not want anything more that the money I spent out and lost on gas that their repair job caused. I estimate I lost ****** to ****** by running out 4 months early, and I lost ****** for the second tank and ***** for a service call. ***** responded to the second email that he still needed a statement from the gas company and he did not see where anyone came out on a warranty call. It was not a warranty call as I had already explained, and I had also explained that I could only show them the delivery ticket. I feel that ***** has a responsibility to speak with the gas company to verify the ticket and reimburse me for gas they caused me to lose. i am not asking for anything but that. I Thank God we didn't blow up, but since we didn't I now have the burden of paying for a mistake not of my making. ****************