ComplaintsforCakes By Cary, Corp.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Good afternoon, I would like to file a complaint about my recent transaction with Cakes By Cary where I paid for a cake order in full on May 16th in the amount of $96.30 for a cake order for Friday May 24th originally. On Monday May 20 i tested positive for Covid when I went to *********** and was advised I would have to be in quarantine for 5 days. I contacted this establishment to advise them I would have to cancel my order and was asked did i want a store credit or refund. I advised I wanted a refund and was told my refund would be processed and it would take approximately 3 to 4 days depending on my banks processing time. I have ***************** ***** as my financial institution and they are pretty quick about processing any refunds to my bank account. With all that being said, i contacted Cakes by Cary throughout the week on Thursday and Friday and was told that the person who handles refunds would reach out to me and that I would be given a status update of my refund. This has yet to happen. I have not received any follow up phone calls and my refund is also still not processed and today is Tuesday May 28, 2024. This is my 3rd order with this company and I have spent over $100 with each order. I used to be a happy repeat customer and looking forward to more future orders. However after this experience I do not want to deal with this establishment any further. I have been more than patient and should be able to get my refund for an order I PAID IN FULL for and never received the cake order. As if its not frustrating enough to be sick from Covid and dealing with the symptoms, I have also had to deal with the lack of professionalism or customer care. I have definitely learned my ****** and will take my future business elsewhere. I want my refund that is owed to me. Please help me!

  Customer response

  06/24/2024

  Hi ******,

  I received your email today about how you have been unsuccessful hearing back from this company and needing an update. I was able to get a refund from them after submitting my complaint to you. Whatever you did in reaching out to them, thank you a million. I know it would not have been resolved without you.

  Sincerely,

  Jacell

  Business response

  06/24/2024

  Good afternoon
  
  This email is regarding complaint #********
  Which we received on May 28, from ********************************.
  We had an order already confirmed for May 23, two days before the pick-up of the order, this person decided to cancel the order, even though we have policies that cancelation must be 5 days in advance.
   We allow her to cancel and refund her money to her card.
   She was told that as soon as the person in charge returned from the trip, the refund would be made.
  As a frequent customer, she knows the service and we have never failed to any of the pick-****
  We are attaching the refund receipt issued on May 28, which has the store's cancellation policies.
  
  We are waiting for a response.
  Regards 

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