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ComplaintsforFamily Dollar
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The workers here are uneducated and rude. They lack basic customer service skills. They dont speak English and lack basic. The manager treats customers with disrespect. She and cashiers are always talking on the phone or away from the cashier station. Lines get really long because of this. I was in line to pay my stuff and there was a young man, maybe 18/19 y/o. He went to pay for some chips and a drink, he had opened up the drink already. The drink was probably a dollar or two in price. His card got declined and the inhuman cashier got very mad, she coldly announce to the whole store this young man had no money on his card to pay for the items and called the manager in a very bad mood so she could cancel the transaction. The ***************** never asked her to cancel anything, he asked her if she could give him a minute to call the bank and figure out what was going on. They, the cashier and manager, insulted the guy. They kept insulting him because why would you open a drink if you dont have money. The drink was maybe a dollar or two.They basically treated him like a criminal in front of the whole store. He was honestly trying to pay and seemed confused he didnt have money on his bank account and said he got his paycheck yesterday. The cashier and manager insulted him so much he was almost crying. He asked the cashier why he was being treated like that. He wasnt trying to steal anything to be honest. He made the check out line and was tryin to pay.I ended up paying for the open drink because the cashiers made a big deal about it. The guy felt so bad and shamed he just ran out without the drink or snacks. These inhuman people, should be fired, including. They should not be working with the public. This is not the first time it happens. These people are consistently rude to other customers as well. They are always slacking off and on top of that, they have no customer service skills. Something should be done about this whole store and its personnel.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.