ComplaintsforLee's Exotic Birds

• Initial Complaint

  12/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a male red-****** on December 19th 2023 at 714pm. I did not receive an email confirming my order and deliver. The funds were withdrawn from my account per my bank statement. I reached out by email asking for an expected delivery date on December 21st at 933pm. They did not respond d to my inquiry. I called them and sent a text message on December 23rd and they did not respond back. I would like a refund of the ****** because I did not receive a product, delivery date, or other communication in response to my request for a refund.

• Initial Complaint

  10/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We placed our first order with ***** Exotics on January 2023. Everything went well except the "male + female pair" of lovebirds ended up being two females. Not a problem. These things happen. We emailed ***** Exotics once we discovered the "pair" was both laying eggs. No response. I want to preface this by saying we live in an area where it is harder to find birds, so we love to support small businesses and grateful for mail-order companies like ***** Exotics. We got silent treatment when we reached out that our "pair" was actually two females, Come September 2023, we decided to bite the bullet and place another order so we could actually have a male lovebird because we could not find one locally. Every time we order, we have to eat the cost of shipping, which is $80. This time around, our experience was horrifically worse. Unlike the first time we ordered, this time, we did not get a shipping notification. The order was shipped on Monday and arrived the next day. However, three of the five birds we ordered were Dead-On-Arrival. We informed ***** Exotics immediately. They told us they would give us a 50% promo to replace the dead birds and that we should file a claim with ***** We never received any promo code, we are now out of $350 (cost of birds plus having to pay shipping again). And what makes things worst, ***** Exotics is ignoring our multiple attempts to contact them. Their website states: "We do our best to respond to all methods of communication (call, text, email, etc.) the same day they were received." This couldn't be farther from the truth. Trying to get in contact with these folks, even when they sent us two female lovebirds in our first order, which resulted in us having to place a second order to actually order a male lovebird a second time, amongst other replacement birds, has been like pulling teeth. I so wish they kept their promises and just communicated better. I love the avian community and it's a shame I have to put this on file with the BBB.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 6th I bought 2 turquoise parakeets on leesexoticbirds.com I sent a text message to *** on August 8th asking when the birds will ship. Did not receive a response so called on August 9th. He said his website had gone down and it was saying they had birds in stock that they actually did not have. My order was one that they did not actually have. He said he would refund me and it should take 3 days. Called twice on August 14th emailed, and sent a text message asking when I would be refunded the $820 for the birds and shipping. Have not received a response.

  Customer response

  08/16/2023

  Issue was resolved on 8/16/2023 I received my refund finally. thank you for your help

• Initial Complaint

  03/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase 3 live canaries online from this business, base on their web site I had an option to purchase male or Female, since I had male canaries i purchased 3 female. There is no place in their web site stating they dont guarantee the *** of birds. I paid $85.00 for shipping. One of the canaries died within 20 days which is no fult of them but the most expensive one started singing and its male not female. I contacted seller and he wants me to return it and pay $85.00 for shipping and not accepting any responsibility, i told him first of all i have no clue how to ship live bird over the state without hurting him, second i should not be responsible for shipping, and no place in your site said you do not guarantee the *** of birds, otherwise I wouldnt ****.

  Business response

  04/27/2023

  Hello, 

  Thank you for your comments. We definitely appreciate you letting us know how you feel.

  One thing we do want to clarify is that the shipping was $80 and not $85 as stated on our website. 

  Also, when we communicated back and forth when the issues was brought to our attention we went ahead and refunded the amount you were asking and you kept the canary instead of shipping it back.

  Thank you for your support.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a recessive white canary from Lee's Exotic Birds on 7/26/22. I wrote on 8/15/22 that I had picked up the bird 10 days before from the **********, post office. I quarantined her and kept her in an Omlet Geodesic cage. She was well fed and hydrated. Things went downhill quickly. The bird became sick. I called ***************************. ******* is the #2 rated veterinary school in the country. They told me to bring in the bird. They were unable to save her and she died. In my letter to *****, I included the veterinary report on her death from *******. I asked that the bird, whom I named ******, be replaced by a bird that was not sick. *****, which promises excellent service on their website, did not have the courtesy to respond. Realizing that they have missed my letter, I wrote again on 8/25/22 to say that they had not responded. They did not respond to the second letter either. So, first they sold me a sick bird and then they did not take responsibility or even respond to two queries about the situation. I have several other canaries and parakeets that were in the same room but in different cages; none of them are or have been sick--only the one I bought from *****. I think this is unethical and commercially unacceptable practice. I hereby request that they send me a well female white canary. I think that is a reasonable request.

  Business response

  10/01/2022

  Thank you so much for your feedback. Unfortunately, this is the first time I am receiving any time of correspondence in regards to this order and I sincerely apologize that your order was not handled in a timely manner. I am very sorry to hear about the loss of your new pet Violet. From the little information that was provided to me above, it seems as thought your bird was shipped through ***** As posted on the shipping page as well as our policy that you signed off on prior to your order being placed, we do not offer any guarantees on birds shipped through ***** This is due to there being way too many variables outside of our control. Had you selected to ship with Delta, we would have guaranteed live arrival as detailed on our website, however as you stated above, your bird arrived alive and was perfectly fine until 10 days later. With that being said, I do apologize for the lack of communication and I do wish I would have had the opportunity to get back to you sooner. Going forward, due to your experience, I would highly recommend shopping for your pets locally. 

  Customer response

  10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩